Implementation and Configuration Specialist at TigerConnect | Torre
Implementation and Configuration Specialist
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TigerConnect

Implementation and Configuration Specialist

TigerConnect
Posted by
Melanie Penna
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Connecting care and transforming health through the modern collaboration revolution 🚀
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Full-time

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+ Health insurance

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Hybrid (Av. P.º de la Reforma 296, Juárez, 06600 Cuauhtémoc, CDMX, Mexico)
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Posted over 2 years ago

Requirements and responsibilities

🔵 Requirements: ◽ Previous experience managing technical projects. ◽ Proficient experience in technical support. 🔵 Responsibilities: ◽ Provide implementation and support services to new and sometimes existing clients by configuring our proprietary software according to TigerConnect SOPs. ◽ Prepare computer applications, systems, and software to meet our customer's needs, resulting in on-time and on-budget implementations and high customer satisfaction results. ◽ Organize and conduct training remotely with end users (physicians, administrators, and staff) on how to use the software and assist in developing and maintaining training and implementation materials to ensure client utilization and success. ◽ Establish deep subject expertise across the TigerSchedule product line. ◽ Manage multiple implementation/configuration projects and priorities with competing deadlines to ensure on-time and on-budget delivery of the projects or deliverables if part of a larger project. ◽ Provide consistent communication of project status and health to the client and internal stakeholders throughout the project life cycle. ◽ Ensure the project is clearly documented, and any changes are appropriately managed and communicated including development and maintenance of project documentation, including checklists, project plans, status reports, and risk and issue logs as required. ◽ Communicate proactively necessary details and collaborate with cross-functional teams, including product management, engineering, solution design, and clinical teams, to ensure alignment, task completion, and successful delivery of the project.
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