Customer Support at Jane Software | Torre
Customer Support
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Jane Software

Customer Support

Jane Software
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Full-time

Legal agreement: To be defined

Compensation CAD60k/year
~USD42.2k/year
location_on
Remote (for Canada residents)
Posted almost 3 years ago

Responsibilities

Jane is a North Vancouver-born SaaS company with a distributed remote team across Canada. Our platform is modernizing the world of practice management software, enabling healthcare practitioners to run their practices in a digital-first way. We have a strong customer base and are growing organically, with a brilliant team of over 380 employees who are dedicated to providing industry-leading support. We are committed to fostering an inclusive, equitable, and diverse workplace where every voice is heard and valued. Join our Support team at Jane and be part of a company that is modernizing the world of practice management software. As a Customer Support Representative, you will support customers through various channels including phone, live chat, and email. You will also have the opportunity to conduct demos and onboarding calls, troubleshoot customer questions, and contribute to customer retention and satisfaction. We are looking for individuals with experience in a high-growth SaaS/Product Support environment, excellent communication skills, and a passion for delighting customers. If you are eager to join a fast-paced, high-growth environment and build a career with a variety of paths, we want to hear from you! Responsibilities: - Support customers through various channels including phone, live chat, and email - Conduct demos and onboarding calls - Troubleshoot and investigate customer questions related to clinic operations - Contribute to customer retention and satisfaction - Lead interactions with empathy and curiosity to guide customers in achieving their goals
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