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Who is Risk Labs?Risk Labs is the foundation and core team behind UMA and Across. Risk Labs operates as one cohesive culture, but focuses on two core protocols: UMA and Across. UMA and Across are decentralized protocols governed by community members across the globe in DAOs, and are supported by Risk Labs Foundation. UMA's optimistic oracle (OO) can record any verifiable truth or data onto a blockchain. Across is leading the future of interoperability with its frontier intents based architecture.We are a remote-first, globally distributed team focused on building infrastructure that pushes crypto forward.Role ObjectiveExpand the adoption of Across by successfully integrating partners, unblocking technical challenges, designing high-impact solutions, and acting as a trusted technical partner from first conversation through post-integration. This role sits at the intersection of engineering, product, and partnerships. Deeply technical, highly collaborative, creative, and strongly execution-oriented. This role is the only senior solutions engineering role on the sales team, so there is high expectations on senior and agency; while also a lot of room for creating automation or workflows that work for you to be successful.Why This Role ExistsAcross adoption is accelerating. As more teams integrate our Swap API and infrastructure, the complexity of support increases. Today, support is strong but partially reactive—integrations ship, but friction exists and patterns repeat, pulling engineering into debugging. High-potential partners need more proactive enablement.This role exists to own and scale the integrator experience end-to-end, reducing friction, designing better systems, and ensuring integrations move from first call to production smoothly and predictably.What You’ll Own1. Integration Execution & Partner Enablement (Core Focus)Support architecture design and implementation decisionsDebug across partner and protocol codebasesUnblock testing, deployment, and production issuesIdentify recurring blockers and eliminate root causesTurn bespoke partner solutions into reusable templates and playbooksThis is hands-on work. You should be comfortable reading and writing production-level code.2. Support Systems & ScaleAcross cannot scale if support scales linearly.Design workflows that reduce manual debuggingIntroduce automation where possibleImprove support infrastructure (ticketing, triage, internal tooling)Convert repeated questions into documentation, tooling, or self-serve flowsIncrease velocity for Product, Engineering, and GTMRepeated work should become systems. Systems should reduce friction for everyone.3. Technical Signal & Commercial AwarenessThis role sits at the intersection of product, engineering, and partnerships.Surface structured product feedback from integratorsIdentify expansion opportunities with growing partnersHelp articulate technical value in conversations with decision-makersEnsure high-leverage partners receive proactive supportThis is not a “salesy” role, but commercial awareness matters.4. Developer Experience ImprovementsAs Across leans further into its infrastructure narrative:Improve documentation and integration flowsPublish example implementations and reference reposIncrease discoverability within technical audiencesHelp ensure Across is intuitive and production-readyYou build before you broadcast.What Success Looks LikeIntegrations ship faster with fewer surprisesSupport becomes more proactive than reactiveRepeated issues turn into automation or toolingEngineering receives clean, structured feedbackIntegrators feel supported and continue buildingAcross becomes easier to integrate and scaleRequired ExperienceStrong technical background with hands-on experience in production codebasesExperience supporting or building integrations (APIs, SDKs, protocols, infra)Comfortable debugging unfamiliar systems with limited documentationAbility to improve systems and workflows—not just execute tasksStrong communication skills (technical + cross-functional)High ownership and accountabilityStrongly PreferredExperience in blockchain, DeFi, or developer-facing infrastructureFamiliarity with EVM systems or cross-chain architectureExperience building internal tooling or automationPrior experience in solutions engineering, platform engineering, or technical partnershipsWho This Is Not ForSomeone who primarily wants to be public-facing DevRelSomeone who prefers pure sales or quota-driven environmentsSomeone who avoids ambiguity or messy debuggingWho You AreYou enjoy being the person who figures things out and makes things happenYou care deeply about developer experience and real-world usabilityYou’re pragmatic and systems-orientedYou leave processes better than you found themYou like owning problems end-to-end and leaving systems better than you found themOur tech stackBigQuery, Preset/Superset, Python, dbt, Airflow, Typescript, Node.js, Solidity, viem, React, ethersCompensation and BenefitsPay packages include competitive salaries & meaningful token options.Salaries for this role range from $100-200k (USD), and your token allocation can grow with your voting rewards while you participate in the growing ecosystem.Will pay in stablecoins or fiatPhilosophies for a culture that show we care: take vacation when you need it, family care, training and development (just to name a few)100% remote, which means we encourage you to create the work environment that you thrive inAt least two team wide offsites a yearClosingRisk Labs is an equal opportunity employer and is dedicated to diverse, inclusive, and authentic workplaces. If you’re excited about this role but your past experience doesn’t perfectly align, they encourage you to apply anyways.Our valuesWe value curiosity.We value openness, honesty and directness.We value integrity.We value iterative learning.We value taking smart risks.We value being high agency.Why Work at Risk Labs?We’re motivated by making a real impact. You’ll thrive here if you’re a self-starter, kind, adaptable, and excited by ownership and ambiguity. We support each other personally and professionally, care deeply about wellness, and give people flexibility to build work environments that help them do their best work. We’re both family-friendly and nomad-friendly, and we encourage teammates to take the time they need to recharge.Our Team & BackersOur international team blends deeply technical engineers with a diverse business group, bringing a wide range of perspectives and experience. We’re supported by investors including Placeholder, Blockchain Capital, Bain Capital, Coinbase, and Dragonfly.
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