Customer Service Representative at Customer Contact Services

About the roleCustomer Contact Services (CCS) is a growing and dynamic contact center dedicated to delivering exceptional telephone answering and customer support services. In this role, you will support our automotive division, CTI, which partners with dealerships across the country to improve performance, streamline operations, and increase profitability. Through advanced telecommunications technology, complete inbound call coverage, and targeted outbound campaigns, CTI helps dealerships strengthen customer engagement, optimize appointment scheduling, and drive measurable business results.ResponsibilitiesAnswer incoming calls in a timely mannerIdentify caller’s needs for call resolutionProvide customers with product information and automative servicesSet service appointments for automotive dealershipsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving servicesAdhere to company scripts and procedures to ensure consistencyAccurately process online reservationsAccurately document call information and interactionsIdentify and escalate issues to supervisorsMaintain Quality Assurance standardsProvide ongoing training for all CCS client programs and accountsDeliver exceptional customer service to all callersOther duties as assignedQualificationsG.E.D. or higher education levelOne year of call center or customer service experienceUnderstanding of basic computer hardware, software, and general systemsComputer navigation & typing skills to manage multiple programs, platforms, and systemsAbility to identify, understand, and protect confidential informationKnowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfactionExcellent written communication and documentation skillsStrong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rulesStrong problem-solving skills and attention to detailAvailability NeededMonday – Friday and every other Saturday12:00pm – 6:00pm CST3:00pm – 9:00pm CST15-30 hours per weekEquipment RequirementsKeyboard - F1 - F12 keys, Page Up/Page DownTwo monitorsWebcamAbility to connect to internet via an ethernet cord (WIFI not permitted)Wired USB HeadsetWindows 10 or Windows 118 gigs of RAM or more (Installed Physical Memory)Intel i3 or AMD Ryzen 3 CPU or betterWhy Join Us?A fun, fast-paced, and supportive work environmentOpportunities for professional growth and advancementComprehensive training to enhance your skillsThe chance to make a direct impact through exceptional serviceWork remotelyBenefitsBonus opportunities for performance and outbound projectsWork from homeMedical insuranceDental and Vision insurance401kPaid time offLife insuranceHoliday incentive payEmployee events and activitiesAdvancement opportunitiesTrainingTraining is Monday through Friday, 9:30 am - 4:00 pm CST, May 18th through June 2nd. There will be no training on May 22nd and May 25th.Work environment accessEmployees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.

Customer Service Representative

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

About Customer Contact Services:

www.yourccsteam.com/

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