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about 2 months ago
Requirements and responsibilities
About the roleSynthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital.We are looking for a commercially sharp, consultative Solutions Consultant to drive technical validation and value realization for Synthesia across both prospects and customers. This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood—but proven, adopted, and expanded based on clear business outcomes.You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth.What You'll DoLead discovery and qualificationRun structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metricsChallenge vague requests and reframe them into clear, high-impact use casesQualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing supportSurface adoption, technical, and organizational risks early, before they derail the deal or weaken rolloutOwn solution design and technical validationTranslate business needs into clear solution approaches, validation plans, and customer-facing recommendationsDesign and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomesConnect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reductionLead technical and business-value conversations that reduce risk, build conviction, and advance the dealMake value tangibleDeliver demos, workshops, and first-workflow experiences tailored to the customer’s business contextCreate assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plansPosition Synthesia clearly against alternatives and handle objections with commercial credibilityTurn product interest into business conviction by showing where Synthesia fits and why it mattersDrive first value, onboarding, and early adoptionOwn the path from signed deal to first live workflow, ensuring customers reach value quicklyBuild onboarding that drives behavior change and usage, not just product understandingDefine early success measures, track them tightly, and intervene fast when adoption risk appearsEstablish the conditions for repeatable usage, strong champions, and broader rolloutUnlock expansionIdentify additional teams, workflows, and use cases where Synthesia can deliver more valueDefine the right starting point and a credible path to broader adoption over timePartner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathwayStay close to strategic accounts where deeper solutioning is required to unlock adoption and expansionBuild repeatability across the businessCapture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scaleBuild the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution librariesTurn customer insight into structured product, positioning, and go-to-market feedbackRaise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycleOperate as a true cross-functional leaderPartner with Account Executives on account strategy, qualification, deal progression, and executive messagingAlign with Customer Success on adoption risk, rollout design, and expansion opportunitiesWork with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomesAct as a connective layer across teams, ensuring customer needs are translated into action and business impactAbout you...2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing roleCommercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutionsStrong in discovery, demos, and business conversations with both practitioners and senior stakeholdersExperience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoptionComfortable across SaaS, AI, or enterprise technology environmentsAble to manage multiple priorities with pace, structure, and sound judgmentStrong problem solver who brings clarity to ambiguityBuilder mindset with high ownership and a bias for actionEffective cross-functional partner who cares about outcomes, not activity
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