About the roleAt First Advantage (Nasdaq: FA), the Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in strategic accounts through sales of First Advantage products and solutions within the Transportation Vertical (within a small number of named accounts). You will develop and maintain a strategic account plan, define strategic deployment of resources required to drive penetration of FA solutions through the enterprise within your assigned accounts, and maintain base revenue already present in those accounts. You will coordinate with client, operations management, and technology to ensure service levels are maintained.While the role is 100% remote, there will be up to 25% travel as needed for client needs. The individual must be located in the United States.ResponsibilitiesProgram ManagementDevelop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history.Track revenue trends and sales opportunities and analyze competitive threats.Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.Identify additional products or solutions FA can provide.Identify required cross-functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.Use transportation knowledge of State and Federal Guidelines (DOT, FMCSA, etc.); experience is a plus.Effectively articulate First Advantage benefits by understanding First Advantage pricing, administrative procedures, and organization; answer client questions or implement solutions in a timely fashion.Maintain a current understanding of First Advantage competitor offerings (price, product, service, or solution) so you can sell the advantages of First Advantage over competitors.Prepare and deliver quarterly and annual client business reviews.Document and manage all action/project plans for assigned client base.Analyze trends and recommend potential changes to customer programs; intervene as required to ensure customer satisfaction; provide solutions by analyzing root causes and bringing resolution.Update and maintain knowledge of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.Constantly seek, share, and implement best practices.Establish and maintain excellent customer relationships at all levels to provide superior service and solutions; manage customers with clear communication and needs analysis; provide internal leadership in a heavily matrixed environment managing several cross-functional resources.Partner with internal account team to review program performance.AdministrativeManage customer contractual documentation including MSAs, Schedule As, Statements of Work, SLAs, and SOPs.Manage contract renewals and proposal responses to RFPs.Develop and deliver unsolicited renewal proposals with clearly articulated value propositions.Manage monitoring and reporting programs for customers.Perform other duties as assigned.What you may need to be successfulBachelor's degree or equivalent work experience.7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and/or Global accounts with C-level relationship experience.Proficiency with MS Office applications including Word, PowerPoint, and Excel.Strong oral and written communication and interpersonal skills.Outstanding multi-tasking and time-management abilities.Excellent organizational, analytical, problem analysis and problem-solving skills.Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.40-50 hour work week with additional hours as customers, situations, and projects require.Preferred3 years of virtual work experience.Work experience in the professional sales environment is desirable.Transportation knowledge of State and Federal Guidelines (DOT, FMCSA, etc.) is a plus.Why First Advantage is Your Next Big Career MoveFirst Advantage is going through a technology transformation and is looking for experts excited to work with advanced technologies, provide best-in-class user experience, drive development and deployment of scalable solutions, and smoothly guide agile teams and clients through meaningful changes as the company expands its impact.Additional benefitsAbility to work remotely with occasional business travel.Medical, Vision, Dental, and supplementary benefit plans.401k with an employer match, and an Employee Stock Purchase Plan (ESPP).Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.Access to tech and growth opportunities, and leaders who want you to succeed.

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Sr. Customer Success Partner, Transportation Vertical (US Remote)

Emma

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www.fadv.com/

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