OverviewJoin Hire Hangar and work with fast-growing global companies while building a long-term, remote career.Role OverviewWe are looking for a proactive, detail-oriented New Patient Admissions Coordinator to manage the full inbound patient journey — from the first phone call to confirmed intake. This is a fast-paced, communication-heavy role where the ability to quickly assess a caller's needs, navigate uncertainty, and move every conversation toward a clear next step is essential.You are not reading from a script. You are thinking critically, asking the right questions, and ensuring that every patient, family member, or referral partner ends the call with a defined outcome and a clear understanding of what happens next. If you come from a recovery, addiction, or behavioral health background, that experience is a significant advantage in this role.Key ResponsibilitiesNew Patient Intake & Call ManagementHandle all inbound calls from prospective patients, family members, and referring providersConduct structured, focused intake conversations that quickly establish the patient's needs and eligibilityAsk precise follow-up questions to gather the clinical, insurance, and logistical information required to move forwardEnd every call with a defined outcome: scheduled, not eligible, or pending additional information — nothing left ambiguousEligibility & ScreeningScreen new patients against program or practice criteria to determine fitIdentify missing information, documentation gaps, or inconsistencies early and address them directlyCommunicate eligibility decisions clearly and without ambiguity — set honest expectations from the first interactionCoordination & DocumentationSchedule consultations, assessments, and next-step appointments with accuracy and efficiencyEnter and maintain complete, accurate patient records in the EHR and intake tracking systemsCoordinate with internal clinical and administrative teams to ensure smooth patient transitionsFollow up on incomplete referrals, outstanding documentation, or pending decisions without being promptedPatient Experience & CommunicationEngage patients and families with clarity, warmth, and professionalism — especially in high-stress situationsProvide honest, direct information about the practice, services, and what to expect — avoid overpromisingThink creatively when patients ask unexpected questions or present non-standard situationsRedirect callers who are not a fit to appropriate resources while maintaining a respectful, supportive toneProcess & SystemsOperate within defined intake workflows and documentation standardsUse sound judgment to navigate situations that fall outside established protocolsProactively flag recurring issues, process gaps, or systemic inefficiencies to leadershipBring initiative and ownership to your work — identify what needs to happen and make it happenRequired QualificationsPrior experience in new patient coordination, medical admissions, intake coordination, or a closely related roleStrong critical thinking skills — able to assess situations quickly, problem-solve, and adapt without constant directionExcellent spoken and written English — clear, direct, and professional in all patient-facing communicationsExperience using EHR or patient management platformsProven ability to manage high call volumes with accuracy and composureMust have prior remote work experience and be fluent with tools such as Slack, Zoom, Google Workspace, or similarMust have experience working with U.S.-based companies — applications without this background will not be consideredPreferred QualificationsBackground in recovery, addiction treatment, behavioral health, or mental health services — strongly preferredExperience navigating insurance verification, prior authorizations, or benefits coordinationFamiliarity with clinical terminology and levels of care across behavioral or medical health settingsDemonstrated initiative: a track record of identifying problems, owning outcomes, and improving processes without being askedTools & TechnologyEHR / patient management systemIntake and referral tracking toolsGoogle WorkspaceSlack, Zoom, and other remote collaboration platformsPlease NOTEIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
6 months ago