SYW OverviewShop Your Way (“SYW”) is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in America. SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard, along with a leading mobile app and digital destination.When bundled together as part of our Pay Your Way (“PYW”) service, we have a differentiated loyalty + credit solution for our business partners and their customers, without the hassle of setting up a direct credit relationship with a bank or underwriter. This integrated module helps partners improve conversions, drive new revenue, save on transaction and payment costs, and create more repeat business.Today, we provide this “loyalty-card as a service” to Raise (gift cards) and Way (mobility)—two of the “Andreessen Horowitz Top 50 Marketplaces”—and other national brands. We’re expanding our offering to include other new application services while unlocking new channels. SYW is at an exciting inflection point, built for scale and driving growth.Role Summary: Head of ProductAs a Head of Product Management, you will deliver new payments and loyalty products as part of an overall portfolio serving both Members (B2C) and Partners (B2B, B2B2C). You will join, lead, and build a team committed to being delivery-focused and creating the best possible customer experience, working toward an ambitious roadmap to differentiate payments and loyalty. This is an opportunity to make a meaningful impact and create value through delightful UX, revenue-generating features, and a clear product ecosystem.Responsibilities:Own and drive a product roadmap that meets business goals, achieves key performance indicators, and provides a world-class customer experienceDeliver a new category of payment and loyalty programs and simplify the end-to-end experiencePartner with customers, partners, and internal teams to understand product needsCollaborate with the executive team, Design, Engineering, Marketing, Sales, and Customer Success to build an end-to-end experienceLead feature definition and prioritization informed by data analytics, product metrics, user experience research, competitive and market analysis, internal stakeholders, and business goalsCollaborate with stakeholders and partner with engineers and designers to deliver high-quality experiencesProvide clear vision and documentation, including use cases and product requirements to support UX design, development, and operations supportBuild and present executive product updates, including performance metrics, delivery status, and roadmap updatesBuild a world-class Product Management team and mentor leaders and product managers on the teamRequirements:15+ years of experience building and launching FinTech products in the financial services industry10+ years of experience building high-performing and agile product teamsFamiliarity with payments and loyalty products, ideally in the B2B space and BaaSTrack record of leading cross-functional teams in an Agile development environmentExperience in process improvement and change managementProven analytical skills, problem-solving ability, and meticulous attention to detailSelf-motivated, proactive team player who takes ownership of and accountability for projectsAble to effectively manage competing priorities, tight delivery timelines, and stay calm under pressureStrong relationship-building and communication skills, including the ability to communicate complex issues to a wide array of internal stakeholdersWorking understanding of the financial services regulatory environmentBachelor's degree required; MBA preferred
