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9 days ago
Requirements and responsibilities
At 3-GIS, the Product Manager for Utilities will play a key role in strengthening our position in the utilities market by working closely with customers, sales, and internal teams to ensure our products align with real-world operational needs. This role is highly customer-facing and focused on deepening our domain understanding of utilities workflows, supporting both existing customers and new sales opportunities, and helping transition customer-specific customizations into scalable, reusable product capabilities.This is an ideal role for someone who enjoys working directly with customers, translating real-world problems into product requirements, and helping evolve an existing product suite rather than building entirely new products from scratch.Duties and responsibilities:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Customer Engagement & Industry Understanding:Serve as a primary product point of contact for utilities customers, building a strong understanding of their operational workflows, challenges, and prioritiesDevelop and maintain domain knowledge across electric, gas, and other utility network management practicesAct as the internal advocate for utilities customers, ensuring their needs are understood and appropriately representedCustomization to Core Product Integration:Work with existing customers to capture, refine, and document requirements for existing customizationsTranslate customer-specific implementations into scalable, broadly applicable product capabilitiesPartner with engineering to ensure new functionality is designed to meet general market needs rather than single-customer use casesHelp define acceptance criteria and validate that delivered features meet both customer and product standardsProduct Requirements & Backlog Management:Create clear and actionable product requirements, including functional and non-functional specificationsWork with Product Owners and engineering teams to prioritize enhancements, defects, and customer-driven initiativesBalance competing priorities across customer commitments, product health, and strategic directionSales & Pre-Sales Support:Support new sales efforts by participating in customer discussions, demonstrations, and solution alignmentHelp articulate how 3-GIS products meet utilities industry needs, even as offerings continue to evolveProvide input into proposals, RFP responses, and solution positioningCross-functional Collaboration:Collaborate closely with engineering, support, services, and sales to ensure alignment across delivery and customer expectationsSupport go-to-market messaging by providing utilities-specific insights and use casesWork with services and support teams to understand implementation challenges and recurring customer issuesMarket & Product Assessment:Contribute to ongoing assessment of the utilities market, including customer needs, competitive positioning, and product viabilityProvide input into product strategy, including identifying gaps, risks, and opportunitiesEvaluate when existing functionality should be enhanced, standardized, or retiredRequired Qualifications:Bachelor’s degree in GIS, Computer Science, Engineering, or a related field5+ years of experience in product management, business analysis, consulting, or a customer-facing technical role5+ years of working knowledge of electric utility network operations including how utilities use GIS for asset management, field operations, and network documentationExperience working with customer requirements and translating them into technical specificationsFamiliarity with GIS platforms (Esri preferred)Strong communication and stakeholder management skillsAbility to work across technical and business teamsAbility to operate effectively in evolving product and market conditionsStrong problem-solving abilities and a proactive, results-oriented mindset.Preferred Qualifications:Experience with utility network models or asset management systemsExperience working with customized enterprise software environmentsFamiliarity with SaaS or enterprise software product lifecycleExperience supporting sales or pre-sales engagementsWorking knowledge of electric utility network operations in the gas & water domain including how utilities use GIS for asset management, field operations, and network documentationWorking conditions:This position operates in a professional office environment. This role requires routine use of standard office equipment such as computers, phones, and copiers. This role may require up to 35% travel (customer sites, industry events, internal collaboration).Physical requirements:The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.This is a largely sedentary role.This is a remote work-from-home position.
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