Customer Success Analyst at loanDepot | Torre

Customer Success Analyst

Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation
USD61k - 92.1k/year
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities


• Proactively maintains a high level of understanding of the loan process in order to efficiently handle borrower inquiries. • Reviews borrower inquiries and provides detailed audits of the life of the loan. • Utilizes various systems to review all communications with the borrower including email, call recordings and system notifications. • Provides detailed analysis of all communications with the borrower to provide an end-to-end timeline of communication between loanDepot and the borrower. • Assists Operations department with various borrower contact touch points. • Plays a pivotal role in supporting Operations leadership; assists in handling escalated matters and calls. • Performs other duties and projects as assigned.