Sr. Development Support Engineer at CloudBees | Torre
Sr. Development Support Engineer
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CloudBees

Sr. Development Support Engineer

CloudBees
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: To be defined

Compensation
USD44k - 97k/year
Non-negotiable
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Hybrid (United States)
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Posted about 5 years ago

Requirements and responsibilities

• Provide software technical support to developers and configuration managers on the CloudBees products. This includes communicating directly with customers via our support portal. This is however, much more than just a “support” position. • Ability to analyze scenarios of software implementations and provide solutions for problems • Set correct priorities for ongoing issues • Work with the CloudBees development team to improve products and/or resolve customer issues • Work with other software partners to resolve customer issues • At times, work in high pressure situations such as “customer down” priority scenarios to resolve issues timely and professionally • The support engineer must be well-rounded in IT skills, the ability to use a wide range of that knowledge at any given time is crucial • Capable of working in a fast-paced environment
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