Customer Support Executive + Network Engineer at Accrete Infosolution Technologies Private Limited | Torre
Customer Support Executive + Network Engineer
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Accrete Infosolution Technologies Private Limited

Customer Support Executive + Network Engineer

Accrete Infosolution Technologies Private Limited
Posted by
Ruchi Dholakia
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Full-time

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Gandhinagar, Gujarat, India
Posted about 1 month ago

Responsibilities

We are looking for a Customer Support Executive and Network Engineer. Job Details: - Location: Gandhinagar. - Experience: 0–3 Years. What You'll Do: - Provide technical and functional support for POS / retail billing software. - Handle customer queries and issues via phone, email, WhatsApp, or remote support. - Assist with software installation, configuration, and reinstallation. - Troubleshoot issues related to billing, reports, inventory, taxation, and integrations. - Maintain support logs and daily task updates. - Coordinate with the technical or development team for unresolved issues or bug fixes. - Provide basic training and guidance to clients on software usage. - Follow up with customers to ensure timely resolution of issues. Skills We're Looking For: - Basic understanding of POS / retail billing software operations. - Knowledge of Windows OS and basic networking. - Basic understanding of SQL or databases (preferred). - Good communication skills in Hindi and English (Gujarati preferred). - Ability to troubleshoot issues remotely.
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