Customer Support Representative at AssetWatch

The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.What You'll Do:Manage multiple incoming streams of support request coming in via software, phone, email, and internal requestsCoordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solutionWork internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.Willingness to pick up the phone and dial customers within short notice to address issues before they grow in scopeBuild a strong, trusting relationship with all customer and internal stakeholders through fluid and timely communicationIdentify opportunities to proactively address potential challenges Meet case and customer response time quotas alwaysUtilize numerous software tools to accurately diagnose problems and proceed with the correct solutionPromote customer loyalty through customer recognition initiativesOther responsibilities as directed by AssetWatch Support ManagerWho You Are:2+ Years of some form of technical support or equivalent experience2+ Years of customer service interaction, in person or virtualExperience with high volume support ticketing systemsExperience with CRM platforms (Salesforce strongly preferred)Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)What We Offer:Competitive compensation package including equity options.Flexible work scheduleFull benefits and 401K MatchOpportunity to make a real impact every dayOpportunity to grow as a leader and build a teamUnlimited PTOAssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space.We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.AssetWatch Salary Range (US) $58,000—$60,000 USDAssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.Competitive compensation package including stock optionsFlexible work scheduleComprehensive benefits including retirement plan matchOpportunity to make a real impact every dayWork with a dynamic and growing teamUnlimited PTO

Customer Support Representative

Emma

Responsibilities

Skills wanted:

Language(s) required:

Victoria Englund

Brian Graham

Victoria Englund

Brian Graham

About AssetWatch:

www.assetwatch.com/

Admin access needed