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Responsibilities
Why You’ll Love Working HerePurpose with Passion-Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.Grow & Thrive- From certifications to career paths, DYOPATH invests in your development.Award-Winning Culture-Recognized for outstanding IT service—and we bring that same dedication to supporting each other.Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated.BenefitsMedical, dental, and vision coverageLife insurance401(k) with company match“You Pick a Day” paid holidayFSA and HSA optionsPet insuranceFull overview: dyopath.com/careersRole OverviewLocation: Remote Schedule: 3rd Shift (11:00p-7a CST); Wednesday to MondayPay Rate: $20 + $.40 overnight differential Your Mission as a Service Desk Level 1 AnalystRespond to incoming phone calls, emails, and chat messages requesting technical supportLog all service desk interactions in the ticketing systemProvide first-level support for desktop, laptop, printer, mobile device, software, and basic network issuesResolve technical issues when possible and escalate when necessaryEnsure timely and accurate resolution of all service desk requestsConduct follow‑up with customers or employees to ensure satisfactionContinuously improve technical skills through training, certifications, and self‑directed learningParticipate in special projects as assignedWhat You Bring to the TeamEducation & CertificationsHigh school diploma or equivalent requiredAssociate or bachelor’s degree in computer science or related field preferredRelevant certifications (or pursuing):HDI Support Center Analyst (HDI‑SCA)ITIL FoundationMicrosoft 365 Certified: FundamentalsExperience & Skills1–2 years of experience in a technical support role, preferably in a service desk environmentStrong customer service skills with the ability to explain technical information to non‑technical usersProficiency with Microsoft Office, Windows operating systems, and basic network troubleshootingKnowledge of ITIL or similar frameworks is a plusAbility to work independently and as part of a teamExcellent problem‑solving and analytical abilitiesAbility to manage multiple tasks and prioritize effectivelyWhy This Role Stands OutAs a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement.Ready to Start Your IT Career?If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.
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