Clubessential provides cutting-edge cloud-based software solutions tailored for the private club and collegiate athletic markets. Our dedicated team thrives on delivering exceptional products and services to a diverse clientele including country clubs, golf clubs, yacht clubs, social clubs, and leading collegiate athletic organizations.The Customer Support Specialist provides advanced technical and functional support to Clubessential clients across a wide range of products and services. This role serves as a primary point of contact for client support requests, troubleshooting software, payment solutions, hardware, and general IT-related issues while building trusted client relationships and delivering timely, effective resolutions.The position offers a wide variety of challenges requiring technical aptitude, accounting fundamentals, problem-solving skills, and the ability to communicate clearly across multiple channels in a fast-paced environment.ResponsibilitiesClient Support and Technical AssistanceServe as the first point of contact for incoming client support and service requests via phone, email, chat, and voicemailProvide level 1 support and troubleshooting for Clubessential products, including accounting, payments, membership, banquets, reporting, hardware integrations, and general IT-related issues such as device setup, connectivity, and system accessActively listen to assess client needs and deliver effective, value-added solutionsDemonstrate a strong understanding of product functionality and technical capabilitiesTroubleshoot and resolve client issues in a timely manner, including payment processing and reporting issuesDocument all client interactions thoroughly within CRM systemsIdentify critical support needs and ensure prompt resolution, including warm transfers to higher-level support teams when requiredMaintain up-to-date product knowledge through product releases, enhancements, and new servicesAct as a trusted advisor to clients, managing expectations and promoting product adoptionMonitor client utilization, identify at-risk clients, and contribute to retention and satisfaction initiativesCollaborate with Product and internal teams to share client feedback and contribute ideas that support product improvement, scalability, and ease of ongoing supportQualifications and ExperiencePassion for delivering exceptional client service through multiple communication channelsIndustry experience preferredBachelor’s degree in Business Administration, Accounting, Finance, or a related field preferredStrong technical proficiency with curiosity and drive to learn new software and technologiesSolid understanding of accounting and financial processesArticulate, confident, and friendly communication skills with excellent grammarSelf-motivated, team-oriented professional with a positive attitude and strong work ethicStrong problem-solving skills with the ability to think quickly and guide clients to resolutionAbility to multitask and manage priorities effectively in a fast-paced, high-volume environmentProcess-oriented mindset with interest in improving and streamlining operationsClubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Important Notice Regarding Email Communication from Clubessential HoldingsPlease be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com.We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address.If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com.Your security and trust are important to us.
