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2 months ago
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Requirements and responsibilities
OverviewWorldly is seeking a Customer Success Associate to help our customers achieve success by turning their content into a customized glossary of terms. Reporting to the Director, Customer Success & Support, you will receive a variety of materials which you will prepare and process using our suite of glossary development tools. You will also seek additional resources to complement and enhance their material. Success for you means helping our clients deliver flawless events!This position supports our APAC customers. You will be working APAC hours. Preference to candidates in the PST or HST timezones.Why join Wordly?We are an energetic and dynamic startup growing fast in a hot market.We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide.We deeply care about system performance and happy customers.We are a team of industry veterans and senior tech pros who prioritize performance and ease of use over anything else.We embrace remote work and a great work-life balance.Who you areYou’re a recent graduate looking to get started in AI and the tech industryYou’re used to working with data from a variety of resourcesYou have a strong understanding of databases and working with large amounts of dataYou’re an expert researcherYou’re a self-starter who always looks to take your work to the next levelYou’re eagle-eyed and have a strong attention to detailStrong English skills both written and verbal are critical to success. Internally, English is our designated language for team communication and our customers primarily communicate with us in English too. Speaking other languages is an asset (we are an interpretation company, after all!)We work remotely. You will be working APAC hours.You are someone with a high level of enthusiasm, curiosity, initiative, commitment, and professionalism.But most of all: You’re excited about joining a team that works hard and cares about delivering awesome results!What you’ll be doingGlossary Development (70%)Solicit and receive program materials from customersPrepare materials for processingProcess materials using our suite of glossary development toolsReview and validate processed glossaries, including via human and machine testingProvide technical and consultative support to our customersGuide customers on best practices when using WordlyAssist the Customer Success Team with workflows and data for accurate tracking and reporting to different stakeholders.Frontline Support (30%)Triage inbound support requestsUse internal and public-facing knowledge bases to provide timely and accurate answers to support requestsAssist the Sales team with data requestsNote that everyone (even the CEO!) takes a turn being our first line of support. This meansAnswering emails and chats for some of our customersInvestigation and troubleshooting of situations from customersAnswering our 24/7 emergency line on a rotating basisAs Wordly is growing rapidly, applicants may be retained and evaluated for additional open positions.About WordlyLocated in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams! From virtual meetings to large, in-person conference venues, Wordly strives to provide high quality, real-time translation services in 50+ languages to anyone, anywhere. Wordly caters to numerous customers around the world which include local organizations and businesses; government entities; Fortune 500 companies; and much, much more. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)