Job DescriptionSocial Factor is looking for a remote, US-based, temporary Social Media Community Moderator with experience in the pharmaceutical industry or medical customer service space.We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.Temporary Community Moderator RequirementsPrevious experience in the pharmaceutical industry or medical customer servicePrevious social media moderation experience is requiredSprinklr certification, Khoros, and/or Sprout Social experience is also a plusExceptional organizational, multitasking abilities, and able to follow clear guidelines and workflowsExcellent verbal and written communication skills, experience engaging with users on behalf of the client (ability to mirror voice/tone of multiple brands)Excellent spelling and grammar skills (a moderation & skills assessment will be given for final candidates)Strong willingness to learn and think critically; a proactive approachHigh energy with the capability to multitask in a dynamic, rapidly growing organizationInteract with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting effortsKnowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.Personal computer with minimum of Windows 10 and macOS 12.XPersonal internet speed requirement of a minimum of 150 mbpsAbout Social FactorSocial Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.
