Specialist in After-Sales Customer Service at AUTOREPUBLIC LLC

Summary: - We are seeking a highly motivated and proactive Post-Sales Customer Service Specialist to manage the post-purchase customer experience, ensuring satisfaction and loyalty. - This role is key to sales follow-up and process optimization, contributing to our company's growth and success. Responsibilities: - Effectively follow up on sales to ensure customer satisfaction with their purchase. - Plan and organize activities to guarantee efficient post-sales support. - Utilize tools and technologies to streamline and optimize customer service processes. - Maintain smooth, effective communication with customers, using conversational skills to address inquiries and handle objections. - Manage the emotional aspects of customer interactions by providing personalized, empathetic service. - Identify and propose process improvements while independently managing tasks and responsibilities. - Tackle challenges and work in a results-oriented environment, demonstrating a passion for sales and customer service. Requirements: - Bilingual proficiency in Spanish and English. - Prior experience in customer service, preferably in post-sales. - Exceptional communication and active listening skills. - Ability to handle objections and resolve conflicts effectively. - Proactive attitude and willingness to face challenges in a dynamic environment. - Familiarity with digital tools that facilitate process management (CRM, communication platforms, etc.). We offer: - A collaborative and dynamic work environment. - Opportunities for professional development and growth within the company. - Continuous training in customer service and sales skills. - Payment in US dollars. Hours: - 9 a.m. to 6 p.m. ET, Monday through Saturday. Call to Action: - If you are organized, possess outstanding interpersonal skills, and are passionate about delivering excellent customer service, we invite you to apply!

Specialist in After-Sales Customer Service

Emma

Responsibilities

Skills wanted:

Language(s) required:

José De Freitos

José De Freitos

About AUTOREPUBLIC LLC:

mission:

www.auto-republic.com/

Admin access needed