Salesforce BSA – Contact Center Integration

Tekgence Inc.

Emma

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Full-time

Legal agreement: Employment

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Remote (anywhere)

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4 days ago

We’re looking for an experienced Salesforce Business Systems Analyst (BSA) with strong Contact Center integration experience.Please share your resumes to wilson.paul@tekgence.comMust Have:Strong Salesforce BSA / Service Cloud experienceBusiness requirements, user stories, process flows & UATSalesforce integration/API understandingStrong stakeholder communicationPreferred Contact Center Experience:Amazon ConnectFive9Genesys / Genesys CloudExperience with CTI, IVR, screen pop, call routing, case creation, call logging, and agent workflows is highly desirable.

Proficient

Salesforce Service Cloud

Salesforce integration

User story

No experience, but interested

Amazon Connect

Five9

Genesys Cloud

Interactive voice response (IVR)

User since: Jun 2026

About Tekgence Inc.:

We accelerate business transformation by solving complex technology, business and talent challenges. A digital transformation Partner and Global consulting firm transforming clients business, operating and technology models for the digital era. Strong experience to support the industry providing change management and business process improvement services with a specialist knowledge in Procurement, Supply Chain and Logistics.

Reputation:

Domain created: Oct 2014

www.tekgence.com/

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Salesforce BSA – Contact Center Integration

Emma

Responsibilities

Skills wanted:

Language(s) required:

Wilson Paul

Wilson Paul

About Tekgence Inc.:

www.tekgence.com/

Admin access needed