As an Accounting Success Specialist at GreenSlate, you will be the primary point of contact for clients using our production accounting and payroll software. You’ll assist by answering questions via phone, email, and chat, resolving issues, and ensuring every user has the knowledge and tools needed to succeed. You will work closely with internal teams to escalate bugs, contribute to QA testing, and help shape a consistently positive client experience. Your accounting expertise and service mindset will directly strengthen the relationships that set GreenSlate apart in the entertainment industry. This position is remote within the United States; candidates must be located in the Pacific Time Zone to be considered.WHO WE AREGreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com. WHAT WE EXPECT FROM YOUWork directly with clients to answer their accounting and other software support questions, via phone, email, or chatAssist with QA testing of new software releasesTransfer/escalate issues to other team members as requiredUtilize HubSpot help desk software to log tickets and resolutionsSubmit software development requests and bugs to development on behalf of usersAssist with planning and coordinating user communications as necessaryPerform data integrity GL reconciliations on the client's behalf as necessaryWHO YOU AREAbility to deal with high volumes and work under pressureA desire to find the solution, not just finish the taskEnthusiastic attitude about providing superior customer serviceExcitement to learn the ins and outs of GreenSlate software platformsExperience supporting accounting or other business operations softwareExperience with personal computers and printer desktop supportKnowledge of the basics of production accounting is a plus!Excellent listening and communications skillsFocused and detail-orientedWHAT YOU CAN EXPECT FROM USCompensation that reflects your value: Competitive salary packages tailored to your experience, with opportunities for regular reviews and raisesComprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts, and perks through the Holisticly platformFull-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productiveImpactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible changeA Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service, and Collaboration drive everything we do, backed by access to leading AI tools, so you can work smarter, not harderSALARY RANGE: $50K to $60KThe physical demands that are described here are representative of those that must be met by an
8 days ago