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Responsibilities
As a Founding Senior Customer Engineer at Federato, you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of the Federato platform. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early SE motion. This role is based in Sydney, Australia. What You'll Be DoingOwn technical sales engagements from discovery through closeDeliver tailored, high-impact demos focused on business outcomesTranslate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimizationLead RFP and security questionnaire completion in collaboration with Product and Security teamsBuild and maintain reusable demo environments reflecting target customer segmentsDevelop onboarding materials, configuration libraries, and example rating logicPartner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateralCo-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)Contribute to shared team assets like:Discovery playbooksConfiguration scopes and success criteria templatesDemo setup guides and walkthroughsCollaborate with Product and Engineering to align roadmap with customer pain pointsSurface recurring objections and product gaps with clarity and contextProvide post-sale context to Implementation & Customer SuccessWho We Hope You Are6–10+ years in technical pre-sales, solutions engineering, or technical consultingHands-on experience in demos, architecture design, and enterprise sales supportStrong insurance domain knowledge (or curiosity to learn quickly)Familiarity with policy lifecycle management, rating, quoting, and underwriting systemsAbility to communicate technical value to both execs and practitionersCoding competence in Javascript and SQLUp to 30% TravelOur base salary range for this role is 170,000 to 215,000 AUD, with on-target earnings (OTE) ranging from 240,000 to 305,000 AUD. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks.Here at Federato, your capabilities are important, but culture fit is essential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you!
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