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10 days ago
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Requirements and responsibilities
Overview:We are expanding our operations team and seeking two highly skilled Customer Success Managers – Healthcare Operations (Zoho CRM) to join us. We are looking for emotionally intelligent, detail-oriented professionals who excel at building strong relationships and guiding prospective patients and clients seamlessly through complex operational processes. In these roles, we will rely on you to serve as a Zoho CRM champion for the customer success team, ensuring accurate record management, well-organized task pipelines, and optimized automated workflows and templates. Together, we are committed to delivering an exceptional experience and ensuring that no lead or patient is ever overlooked.Schedule Monday - Friday, 9:00 AM - 5:00 PM EST | With 1 hour unpaid break (40 work hours per week)Requirements:Proven track record in customer success, account management, clinical care coordination, or client services within a fast-moving, remote corporate environmentDeep, hands-on administrative or heavy user experience inside Zoho CRM or highly comparable enterprise-wide CRM platforms (Zoho proficiency prioritized)Exceptional verbal and written English communication skills characterized by a warm, clear, authoritative, yet empathetic professional toneInnate data discipline, someone who naturally documents every call detail, updates pipelines meticulously, and tracks follow-up dates flawlesslyTech-forward agility, including active experience with generative AI tools for operational writing, task tracking, and efficiency optimizationComfortable working inside systems, following processes, noticing patterns, and communicating clearly with both customers and internal teamsTotal alignment with Eastern Time (EST) business working hoursIdeal Candidate:Must be steady, kind, organized, responsive, and highly accountableMust understand that customer success is not just answering questions, but also protecting trust, reducing confusion, keeping people moving through the right steps, documenting what happened, and making sure nothing important is overlooked
Optionally, you can add more information later (benefits, pre-screening questions, etc.)