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10 days ago
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Requirements and responsibilities
Do you have experience onboarding B2B clients and helping customers achieve success from day one? We are looking for an experienced Onboarding Specialist to join our growing team and serve as a trusted partner for new clients throughout their onboarding journey.What We're Looking For:Previous experience onboarding B2B clientsExperience in Customer Success, Customer Onboarding, Account Management, or a similar client-facing roleExcellent English communication skills (verbal, written, and reading)Strong relationship-building and customer service skillsExperience managing client relationships and onboarding implementationsStrong organizational and project coordination abilitiesDetail-oriented with the ability to manage multiple prioritiesComfortable working independently and collaborating with cross-functional teamsKey Responsibilities:Serve as the primary point of contact for new customers during onboardingGuide clients through onboarding milestones and implementation processesSchedule and coordinate onboarding meetings, training sessions, and follow-up callsMaintain regular communication with customers and provide timely updatesCollect and organize customer information required for successful onboardingCollaborate with internal teams to ensure onboarding tasks are completed accurately and on timeTrack onboarding progress and proactively follow up on outstanding itemsDocument customer interactions and onboarding activitiesIdentify onboarding challenges and escalate issues when necessaryDeliver a positive customer experience and support customer retention effortsWhat We Offer:Fully remote, long-term opportunityDirect collaboration with US-based teamsStable full-time scheduleCareer growth and advancement opportunitiesStructured processes and supportive team environmentIf you're passionate about customer success and enjoy helping clients achieve a seamless onboarding experience, we'd love to hear from you!
Optionally, you can add more information later (benefits, pre-screening questions, etc.)