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Responsibilities
We are looking for a reliable and patient-focused Bilingual Medical Receptionist with dental practice experience to join a remote healthcare team. The ideal candidate will have hands-on experience supporting the front desk operations of a dental practice, managing patient communication, scheduling appointments, verifying insurance, and assisting with administrative tasks.Key ResponsibilitiesManage incoming calls, emails, and patient inquiries.Schedule, reschedule, and confirm dental appointments.Handle patient check-in and check-out.Verify patient information and dental insurance eligibility.Assist with insurance benefits, copays, deductibles, and patient balances.Process payments and follow up on outstanding balances.Coordinate appointment reminders and patient follow-ups.Maintain accurate patient records and documentation.Communicate with patients, dentists, hygienists, and other dental staff.Maintain patient confidentiality and comply with HIPAA requirements.Support general administrative and front-desk operations.Qualifications & Requirements3+ years of experience as a receptionist, front desk coordinator, or administrative professional in US dental practice.Strong knowledge of dental office workflows, scheduling, and terminology.Experience with dental insurance verification.Excellent communication and customer service skills.Strong organizational and multitasking abilities.Proficiency with computers and dental practice management systems.Ability to work independently in a fully remote environment.HIPAA knowledge or certification is a plus.Fluent in both English and SpanishPreferred ExperienceExperience with dental insurance verification and claims-related processes.Experience using dental practice management systems such as Dentrix, Eaglesoft, Open Dental, Curve Dental, or similar platforms.Previous experience working remotely in a dental setting (Must Have)
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