At Clover Health, we are committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care while leveraging data and technology through the Clover Assistant, a powerful tool that helps physicians make informed health recommendations.Sales Operations at Clover keeps our Medicare Advantage broker and agent channel running. The core function of this job is to support Clover Health's agent/agency contracting needs, and through that work you own our Sales Playbook, internal reporting, and process improvement across the function.It is a broad seat. You will work directly with the Senior Manager of Sales Operations and have visibility across the entire sales organization, because almost everything in the channel touches this role at some point.As a Sales Operations Analyst, you will:Own agent and agency contracting. You are the first point of contact for contracting questions from agents and agencies. This includes onboarding new agencies, running the annual contracting cycle update, and maintaining accurate, up to date records year-round.Own readiness and vendor support. You coordinate onboarding and data compilation for sales platforms and support those relationships day to day.Own performance reporting. You own our Sales Ops reporting - from advanced Google Sheets to SQL skills to leveraging AI to support our various dashboards and ad-hoc analysis requests.Own enablement and process. You maintain our sales playbook, support our remote sales platforms, handle operational onboarding for new sales hires, and own process documentation and improvement across the sales operations function. You are excited to leave your mark and improve how the function operates with a data-driven lens.You should get in touch if:You have three to five years in sales operations, revenue operations, business operations, or a similar analytical operations role.You demonstrated ability to own a recurring operational process end to end, including but not limited to: accuracy, deadlines, and follow-through.You have genuine care about data accuracy in a system of record, and the judgment to know when to escalate rather than guess.You have clear written communication skills.You have a hunger for owning a process, optimizing it, and continuously improving it as business needs direct.You have medicare Advantage, health insurance, or another CMS-regulated environment.Preferred skills:Familiarity with broker or agent distribution channels.Experience with agent contracting, licensing, or appointment systems.Experience automating manual work through scripting, Apps Script, workflow tools, or AI.Strong SQL and comfort working in a BI tool such as Mode, Looker, Tableau, or equivalent.Advanced spreadsheet skills, including modeling that other people rely on.Benefits Overview:Financial Well-Being: competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews.Physical Well-Being: comprehensive medical, dental, and vision coverage.Mental Well-Being: No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture.Professional Development: learning programs, mentorship, professional development funding, and regular performance feedback and reviews._Additional Perks:Employee Stock Purchase Plan (ESPP) offering discounted equity opportunitiesReimbursement for office setup expensesMonthly cell phone & internet stipendRemote-first culture, enabling collaboration with global teamsPaid parental leave for all new parentsAnd much more!About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.We always put our members first, and our success as a team is measured by the quality of life of the people we serve.Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer.Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.A reasonable estimate of the base salary range for this role is: $92,300—$120,000 USD
19 days ago