We are looking for a highly disciplined, autonomous, and experienced Sales & Customer Operations Specialist to join Car Lift Supply, a high-ticket e-commerce brand focused on car lifts, garage equipment, and shop equipment for customers across the United States.
Role Overview:
- This role combines inbound sales, customer communication, quote preparation, follow-up, and vendor coordination.
- You will be responsible for helping customers choose the right equipment, answering questions, preparing quotes, following up with leads, and assisting with order-related communication from first contact through post-sale support.
- This is not a basic customer service role.
- We are looking for someone smart, responsible, proactive, and capable of learning technical products.
- The right person should be comfortable speaking with U.S. customers by phone, handling high-ticket inquiries, and operating independently within structured processes.
Responsibilities:
- Answer and manage inbound and outbound calls.
- Respond to emails, chats, and SMS inquiries.
- Help customers choose the right car lift or shop equipment for their needs.
- Learn product specifications, shipping requirements, installation considerations, vendor policies, and common customer questions.
- Create and send detailed quotes using internal systems.
- Follow up consistently on open leads.
- Assist customers with placing, updating, or modifying orders.
- Coordinate with vendors for stock checks, order updates, freight details, cancellations, and issue resolution.
- Track leads, quotes, customer conversations, and order details accurately.
- Assist with post-sale support when needed.
- Document common product questions, objections, and process notes as the company grows.
- Escalate complex situations internally when needed.
- Maintain accurate records in CRM systems and internal trackers.
Requirements:
- C1 or C2 English proficiency, near-native fluency required.
- Clear and professional speaking voice with minimal accent.
- 2+ years of experience in sales, customer support, or sales operations.
- Confident handling phone calls with U.S. customers.
- Strong written communication skills without relying on AI tools.
- Ability to learn technical products such as car lifts, garage equipment, and shop equipment.
- Comfortable preparing quotes and following up with leads.
- Highly organized, disciplined, and detail-oriented.
- Able to follow structured processes.
- Self-managed, proactive, and able to work independently.
- Strong problem-solving skills and good judgment.
- Stable high-speed internet connection, minimum 100 Mbps download.
- Quiet work environment.
Nice to Have:
- Experience with Shopify, draft orders, order edits, refunds, or e-commerce platforms.
- Experience in automotive, garage equipment, machinery, tools, home improvement, or technical products.
- Experience selling high-ticket products.
- Experience communicating with vendors or suppliers.
Work Environment:
- This is a remote position.
- You will be expected to operate during EST business hours.
What We Offer:
- Competitive base compensation.
- Performance-based incentives.
- Growth opportunity within the company.
- Opportunity to work with a high-ticket e-commerce brand.
- Opportunity to help improve sales, support, and operations processes as the company grows.
