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About ModSquadModSquad’s Solutions Engineering team works at the leading edge of what CX, AI, and workflow technology can do for the world's best companies. We implement, integrate, and build — turning platform capabilities and agentic AI into real operational outcomes for clients across industries. We're growing, and we're looking for people who want to build with us.The JobAs a Solutions Engineer, you lead implementation engagements end-to-end. You know the platforms well enough to configure them confidently, understand systems deeply enough to integrate them cleanly, and have the AI instincts to know when — and how — to introduce intelligence into a workflow. You work directly with clients, owning the technical relationship from discovery through delivery and beyond.This is not a support role or a coordination role. You're building real things for real clients and owning the result.What You'll DoLead client engagements from discovery through delivery — owning the technical implementation, the client relationship, and the outcome.Design and build solutions across the partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai, and others), including configurations, integrations, and AI-powered workflows.Translate client needs into technical specifications — working with Specialists on execution and engaging Architects on complex design challenges.Build and deploy AI-powered workflows, including agentic automations that reduce manual effort and improve client operations.Document what you build — implementation guides, integration specs, workflow diagrams — so clients operate confidently and the team can build on your work.Manage issues and escalations with a systems mindset: fix the immediate problem and close the door so it doesn't come back.Support pre-sales conversations when your technical perspective adds value.Who You Are3–5 years of experience implementing and administering SaaS platforms in client-facing roles — you've owned implementations, not just supported them.Hands-on experience with CX platforms (Zendesk, Zoom Contact Center, or similar) and workflow automation tools (Workato, Zapier, Make, or similar).Working knowledge of APIs, JSON, and systems integration — you understand how platforms talk to each other and why they sometimes don't.Real experience building and deploying AI-powered workflows, with solid instincts for what agentic AI can realistically do inside a business process.Strong client communication skills — you can run a technical working session, manage expectations under pressure, and explain a complex solution clearly to a non-technical audience.Documentation habits that make the next person's job easier, not harder.A systems thinker who solves for root causes, not just immediate symptoms.The MacGyver instinct — you figure things out even when the answer isn't in the documentation.High EQ, personal accountability, and a sense of humor.We're building something real, and we want people who want to build with us. If you're a technical practitioner ready to lead — hit apply and let's talk.
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