About The Global Talent Co.We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.About the Company You'll Be Working WithYou'll be joining a high-energy, fast-growing European consumer brand in the drinks space — with a strong digital presence, a passionate customer base, and a culture that genuinely cares about experience. This is a lean, dynamic team where your work has a direct and visible impact.The OpportunityWe're building a bench of German-Speaking Customer Service Agents to support the brand's DACH customers during peak periods. This isn't a standard fixed-hours role — it's a flexible, on-demand arrangement built around the brand's busiest moments.Here's how it works: agents are guaranteed a baseline of 40–60 hours per month, scheduled as needed around campaign activity. The brand runs a campaign every month, so there's regular, predictable work — plus bigger seasonal peaks like Black Week and the pre-Christmas period, where demand (and hours) increase further. Agents who are open to picking up additional hours during these spikes will have the opportunity to do so.This is a live chat-only role. You won't be on the phone — but you will be the face of the brand in writing, so strong written German is just as important as your customer service instincts. You'll be handling customer enquiries, resolving complaints, and making sure every interaction reflects the brand's standards.Because the work is concentrated around campaign bursts (typically 1–2 weeks at a time), we're looking for agents who are genuinely available and responsive during these windows, even if the exact days and hours have some flexibility.If you take pride in clear communication, stay calm when things get busy, and know your way around an ecommerce environment — we'd love to hear from you.What You'll Be DoingHandling customer enquiries and complaints via live chat — professionally, promptly, and in GermanFlexing your availability up during campaign peaks, including monthly campaigns and seasonal peaks like Black Week and pre-ChristmasResolving issues with empathy and efficiency, ensuring customers feel heard and helpedRepresenting the brand's voice accurately across every interactionIdentifying recurring issues or patterns and flagging them to the wider teamKeeping records accurate and up to dateCollaborating with internal teams where needed to resolve customer issues end-to-endWhat We're Looking ForNative or near-native German speaker — this is a firm requirement; all customer communication is in GermanExcellent written German — clear, warm, and professional; this will be assessed during the interview processPrior experience in an ecommerce environment — you understand how online retail works and what customers expectSome background in customer-facing communication, whether via chat, email, or phoneCalm under pressure and comfortable handling complaints or difficult interactions with professionalismGenuinely available for on-demand scheduling — comfortable with a flexible, campaign-driven workload rather than fixed weekly hoursAble to commit to a baseline of 40–60 hours per month, with openness to additional hours during peak periodsReliable and self-motivated — you manage your own schedule and follow through on your commitmentsComfortable working remotely and independently within a structured team environmentWhat's On OfferCompetitive hourly rate (discussed during the interview process)Fully remote position — work from anywhereGuaranteed baseline of 40–60 hours per month, with the opportunity to pick up more during peak periodsFlexible scheduling within each campaign windowPaid annual leaveExposure to a fast-moving, high-growth consumer brandAccess to The Global Talent Co.'s wider professional community of 25,000+ global professionals
15 days ago