Space Poppers is looking for a detail-oriented, organized, and reliable Administrative and Customer Support Assistant to help manage our customer communications, order tracking, store data, and follow-up systems.
This is a great role for someone who enjoys keeping information organized, checking details carefully, and helping a small, fast-moving team stay on top of customer activity across multiple states. The person in this role will help make sure orders, customer records, website listings, and internal dashboards are accurate and up to date.
About the Role
The assistant will support Space Poppers’ operations by managing the contact@ inbox, monitoring incoming orders and order-status changes, updating internal spreadsheets and dashboards, tracking store delivery information, and helping maintain accurate customer records. This role will also directly support the COO.
This role requires strong attention to detail, comfort working in spreadsheets, good written communication skills, and the ability to follow multi-step processes consistently. Because Space Poppers is a small startup, the ideal candidate is flexible, proactive, and comfortable asking questions when something is unclear.
Key Responsibilities
• Monitor and organize the Space Poppers customer inbox, responding to or forwarding messages as needed.
• Track orders, delivery updates, and customer information across internal dashboards and spreadsheets.
• Keep store records, prospect lists, order trackers, and customer notes accurate and up to date.
• Support follow-up with dispensaries, including menu sharing, order updates, restock reminders, and basic customer communication.
• Help monitor dispensary websites for product listings, pricing, and inventory updates.
• Update internal reports, store trackers, and website map information as needed.
• Assist with general administrative and operations support for the sales and customer support team.
• Keep projects, team action items, priorities, and internal processes organized and moving forward.
Qualifications
• Strong attention to detail and ability to keep spreadsheets accurate.
• Comfortable using Google Workspace, especially Gmail, Google Sheets, and Google Drive.
• Able to follow written systems and multi-step processes consistently.
• Strong written communication skills.
• Organized, dependable, and able to work independently.
• Comfortable switching between email, spreadsheets, dashboards, and web-based tools.
• Able to notice missing information, inconsistencies, or errors and flag them.
• Experience with customer service, administrative support, sales support, operations, or data entry preferred.
• Cannabis industry experience is helpful but not required.
Tools Used
The person in this role may work with:
• Gmail / Google Workspace (Google Sheets and Google Drive)
• Apex Trading
• Dispensary website review trackers
• Elfsight website map
• Airtable
• Personal laptop and reliable high-speed internet required
Time Commitment
20-30 hours per week, remote-friendly role. Hours may vary based on order volume and reporting cycles, but the role requires consistent availability during the week to check email and monitor order updates. Contractor is engaged as an independent contractor and not as an employee of the Company. Contractor shall be solely responsible for all federal, state, and local taxes, withholdings, insurance, and other statutory or contractual obligations of any kind, including self-employment taxes. Contractor is not eligible for, and expressly waives, participation in any Company-sponsored benefits.
Compensation
Hourly ($18-20, based on experience)
