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Responsibilities
Job OverviewOur client, a mental health practice, is seeking a reliable and detail-oriented Virtual Medical Assistant to support front desk and administrative operations.The ideal candidate will have experience in healthcare administration, strong communication skills, and the ability to work effectively with sensitive patient populations, including individuals in mental health and addiction care.Key ResponsibilitiesFront Desk & Patient CommunicationAnswer inbound phone calls and respond to patient inquiries professionallyManage SMS/text communication with patientsRespond to emails and maintain communication workflowsConfirm upcoming appointments and handle reschedulingSchedule patient appointments accuratelyCoordinate calendars and manage provider availabilityVerify insurance eligibility using EOBsDetermine co-pays, deductibles, and coverage detailsWork within RCM tools to check benefitsAdminister pre-appointment assessments (e.g., PHQ-9)Ensure patient forms are completed prior to visitsMaintain accurate patient records and documentationManage inboxes and communication channelsSupport overall front-office workflowsRequired Experience & SkillsPrior experience as a Virtual Medical Assistant or in healthcare administrationStrong understanding of:Insurance verificationEOB interpretation (co-pays, deductibles)Experience handling high-volume patient communication (calls, texts, emails)Excellent verbal and written English communication skillsStrong organizational and multitasking abilitiesAbility to handle sensitive patient interactions with professionalism and empathyPreferred QualificationsExperience in mental health or behavioral health environments (highly preferred)Familiarity with the following tools:Valant EMRWeave (phone/text platform)ValentreeCareCloudWork SetupFully remote roleFast-paced, patient-focused environment
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