Technical Account Manager - UK at Nutanix | Torre
Technical Account Manager - UK
trending_up Invest in Torre
Nutanix

Technical Account Manager - UK

Nutanix
Posted by
Former Torrex
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation
USD35k - 80k/year
Non-negotiable
location_on
Hybrid (United Kingdom)
Posted almost 6 years ago

Responsibilities

• Develop a deep (and technical) understanding of the customer’s business priorities, operational model/objectives, data center environment, data center architecture/roadmap, and their IT initiatives. • Develop a deep understanding and knowledge of the Nutanix platform to facilitate the trusted advisor relationship. • Maintain awareness of customer operations as Nutanix product expert/advisor and assist with operational planning, risk management and act as a coordinator for deployments, migrations, etc.. • Act as an advocate of the customer and conduit into various Nutanix cross-functional teams & leadership, including Sales, Support, Engineering and Product Management. • Highlight any operations issues, both unique to the customer’s deployment of Nutanix and their IT environment and those commonly experienced to facilitate problem avoidance, risk mitigation and alignment to best practices. • TAM will monitor unpublished issues, internal service bulletins and other exposure to proactively mitigate future issues. • Conduct a regular cadence of operational review with the Customer on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis. • Conduct regular onsite business reviews and regular interactions with executive sponsors. • Conduct or coordinate a twice-yearly health check on the customer’s environment. • Coordinate issue management, escalation and resolution with Support and Engineering. • Extract and maintain account insights and capture in TAM reporting platform. • Establish direct relationship with account stakeholders (financial, management, operational) and have regular touch points to assess TAM value delivery • Ensure TAM value-added processes and deliverables adhere to the scope and compliance in delivery. • Participate in Sales Account Planning and support account penetration/pipeline growth strategies. • While not dedicated to the customer, visit customer site on a weekly or otherwise appropriate regular basis to facilitate development of trusted advisor relationship. • Up to 30% travel to visit Customers
This job post is closed.