Everbridge empowers organizations around the world to anticipate, mitigate, respond to, and recover from critical events. Through our industry-leading Critical Event Management (CEM) platform, we help enterprises, governments, healthcare organizations, and public agencies protect people, maintain operations, and build resilience in an increasingly complex risk landscape. Everbridge’s Personal Safety Device (PSD) product is focused on workforce and employee safety. Devices, connectivity, response center support and our Everbridge 360 platform enable enterprises of all sizes to keep lone and onsite workers safe to meet duty of care requirements.We are seeking a Product Manager who will drive the evolution of Everbridge’s connected personal safety ecosystem with a focus on device sourcing and integration, and the growth of Everbridge’s PSD product line. This role will own the integration strategy across device/hardware vendors, monitoring providers, and future physical security use cases. This role will also manage a suite of connected safety services coordinating location intelligence, communications, monitoring workflows, and interoperability between devices, vendors, and Everbridge platforms. This role will both manage the engineering requirements and roadmap for a subset of services, while partnering with other product managers to influence the requirements and roadmap for adjacent services.The PSD product line, like many of Everbridge’s products, are trusted to protect people and communities. As such, this role requires a detail oriented and analytical person to ensure quality is driven from both the vendor side(s) as well as at the integration within our platforms. In partnership internally with compliance, security and legal teams, to meet stringent security and compliance requirements, for example SOC2 and ISO certification status. The ideal applicant will have a product life-cycle focus, and be eager to test and vet devices, firmware and new releases and bring the appropriate teams together for the best outcomes. This is a highly cross-functional role at the intersection of hardware, connectivity, and software platforms, ideal for someone who is deeply curious about technology and enjoys working with emerging device ecosystemsWhat you'll do:Manage the full lifecycle of safety devices, from onboarding to end-of-lifeAlign device roadmaps to the overall PSD product strategyCoordinate firmware updates, release planning, and device health improvementsPlan and evolve vendor and platform integrations as requiredPartner with engineering and vendors to ensure device reliability, performance, and scalabilityDefine life of device processes including renewals, replacements, trade-in/out etc.Support the identification, evaluation, and onboarding of new device partners aligned with PSD roadmapAssess trade-offs across cost vs performance, battery life vs capability, and connectivity and Telemetry options (cellular, BLE, Wi-Fi, satellite)Lead evaluation and onboarding of hardware vendors, including security posture, certification/compliance readiness, scalability, and operational interoperability with Everbridge platforms.Define requirements for future device capabilities and form factors based on overall PSD roadmapOwn the roadmap for vendor integrationsPartner with internal product teams to influence and align roadmap deliverables:Leverage device and use case functionality to drive cohesive, impactful features to the platformDevelop product requirements documentsDeliver and align with product team(s) acting as the SME to drive use case and user problem statement understandingEvaluate solution design, prioritization and delivery schedule to meet overall business needsCoordinate for release readiness to include demos, trainings and documentationDrive integration of new devices and partners into the Everbridge 360 platformWork closely with product and engineering on APIs, device telemetry ingestion, alert workflows, and device, platform or other external status (ex: battery state, signal, etc)Ensure seamless interoperability between hardware and EB360Serve as the primary product interface for device vendors, managing relationships with hardware providers, their firmware teams, and ecosystem partnersCoordinate delivery timelines, technical alignment, and issue resolution and roadmap with response centers to evolve workflow featuresWhat you'll bring:4-6 years of experience in product management, hardware, IoT, or related technical rolesStrong understanding of connected devices and IoT ecosystemsFamiliarity with System-on-Chip (SoC) architectures and chipsets (e.g., Qualcomm or similar)Basic understanding of network technologies, including, LTE / LTE-M / NB-IoT, Bluetooth (BLE), Wi-Fi, and Satellite knowledge is a plusAbility to evaluate technical trade-offs across hardware, connectivity, and costExperience working with external vendors or partnersComfortability partnering to influence cross-team roadmapsStrong organizational and communication skillsPreferred BackgroundExperience at companies such as semiconductor vendors, IoT platforms, device manufacturers, or other connected hardware ecosystemsExposure to firmware development cycles or embedded systemsExperience supporting hardware-software integrationsThe reasonably estimated salary for this role at Everbridge ranges from $106,000 - 141,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.About EverbridgeEverbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
