Position SummaryThe Client Support Representative is an operational support role within the Client Support team, responsible for executing core tasks that enable EnableComp’s revenue cycle operations. This role focuses primarily on medical documentation retrieval and processing, assisting with inventory reconciliation compilation, and supporting prebill work queue resolution. The Client Support Representative partners with the Client Delivery team to communicate operational findings and escalate client-impacting issues, ensuring seamless coordination across functions. This role does not have direct client interaction; all client communication is facilitated through the Client Delivery team.Key ResponsibilitiesRetrieve and acquire medical documentation from client systems, including but not limited to implant invoices, UB-04 documents, Explanations of Benefits, and medical record componentsSubmit document request lists and monitor outstanding requests on a regular cadence to ensure EnableComp receives necessary claim documentation for processingScan, upload, and store medical documentation and confidential patient health information (PHI) in accordance with EnableComp’s data handling standardsAssist in compiling client reconciliations by gathering and organizing data from client systems and EnableComp platforms to prepare reconciliation reports for review and resolutionAssist in working client reconciliations by researching closed and returned claims, resolving open items, posting adjustments, entering refund and payment research requests, and reviewing or rebilling missing claimsSupport prebill work queue resolution for assigned clients, maintaining performance within established KPI standardsPartner with Client Delivery team members to communicate operational findings, escalate client-impacting issues, and ensure alignment on inventory and documentation needsIdentify and report client system issues, workflow barriers, and process gaps to the Client Support People Leader for resolution or escalationIdentify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Client Support People Leader, supporting upstream resolution by Revenue ServicesMaintain accurate and consistent documentation within the E360 platform in real time as actions are completed, ensuring all account activity is properly recordedUse multiple systems to perform accurate and timely data entry in support of operational workflowsAssist in efficiently moving work through the department and cooperate with other departments as neededFollow established standard operating procedures (SOPs) and contribute feedback on process improvement opportunitiesOther duties as assignedRequirements and QualificationsHigh School Diploma or GED required1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferredFamiliarity with medical claims documentation and payer/provider data processes preferredEquivalent combination of education and experience will be consideredMust have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook)To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.Regular and predictable attendanceSpecial Considerations and PrerequisitesPractices and adheres to EnableComp’s Core Values, Vision and MissionAbility to handle large volumes of work while paying close attention to detailAbility to work in a fast-paced environment with a strong sense of urgencyDemonstrated ability to work under limited supervision, manage multiple tasks, and prioritize assignments within time constraintsEffectively communicate issues, problems, and results that impact timelines for task completionAbility to interact professionally at multiple levels within the organizationStrong organizational skills and attention to detailWillingness to learn and adapt in a dynamic, evolving operational environmentEnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
