About Terawatt InfrastructureThe once in a century transition to autonomous and electric vehicles is underway and will require a multi-trillion-dollar investment in energy and charging infrastructure, and the real estate to site it on. Terawatt is the leader in delivering large scale, turnkey charging solutions for companies rapidly deploying AV and EV fleets. Whether it’s an urban mobility hub, or a carefully located multi-fleet hub for semi-trucks, Terawatt brings the talent, capabilities, and capital to create reliable, cost-effective solutions for customers on the leading edge of the transition to the next generation of transport.With a growing portfolio of sites across the US in urban hubs and along key logistics and transportation corridors and logistics hubs, Terawatt is building the permanent transportation and logistics infrastructure of tomorrow through a robust combination of capital, real estate, development, and site operations solutions. The company develops, finances, owns, and operates charging solutions that take the cost and complexity out of electrifying fleets. At Terawatt, we execute humbly and with urgency to provide tailored solutions for fleets that delight our clients and support the transition of transportation.Role DescriptionThe EV Site Operations Specialist will own the day-to-day management of a variety of charging and energy assets deployed nationwide. We're looking for someone with an adaptive technical background who can lead from the front — driving network reliability, coordinating facility maintenance alongside the Facilities Team, and delivering a consistently high standard of service to Terawatt's fleet customers. Success in this role means taking accountability for outcomes, collaborating closely across teams, applying the right level of urgency to every issue, and measuring impact through clear, trackable results.Reporting to the Manager, Network Operations, the EV Site Operations Specialist will work in close collaboration with the Site Operations Team and Network Operations contractors.Core ResponsibilitiesDrive network reliability by leading the team with a hands-on, technically grounded approachDeliver a consistently high standard of customer service– responsive, accountable, and solutions-orientedSupport facility maintenance in coordination with the Facilities Team, following standardized procedures and proactive issue-reporting cultureExecute and continuously improve team workflows and SOPsApply technical knowledge of the EVSE hardware and software landscape to act as the “subject matter expert” to diagnose and resolve escalated issuesServe as the primary point of escalation for the 24/7 Network Ops teamFacilitate communications to EVSE and infrastructure vendors when neededRespond quickly and effectively to issues impacting site and network performanceTrack and report performance metrics for the network of deployed assetsCollaborate with Site Operations team members to satisfy SLAs and maintain 99.9% uptimeMinimum Qualifications2–3 years of experience in commercial fleet operations, EV charging network operations, or a related technical fieldFamiliarity with standard processes, protocols, and systems required to execute network operations functionsTechnical understanding of EVSE hardware and software with the ability to diagnose issues across integrated systemsExperience working within and contributing to customer support or network operations teamsExperience working within customer support or network operations teams in a fast-paced environmentExperience working with equipment and service vendor support teamsStrong professional communication skills with customers, partners, and vendorsPreferred QualificationsCompensation for this role is determined by several factors, including the cost of labor in specific geographic markets, and these ranges are intended to provide a helpful reference. The actual compensation offer will be based on the candidate’s location, skills, level of expertise and experience, and internal equity considerations. In addition to base salary, we offer a comprehensive benefits package and, where applicable, performance-based incentives.We are building a team that represents a variety of backgrounds, perspectives, and skills. At Terawatt, we continuously strive to foster inclusion, humility, energizing relationships, and belonging, and welcome new ideas. We're growing and want you to grow with us. We encourage people from all backgrounds to apply.If a reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please contact people@terawattinfrastructure.com.Terawatt Infrastructure is an equal-opportunity employer.
5 months ago