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About the RoleThe Sales Solution Engineer plays a critical role in Hyland's pre-sales process, serving as the technical and industry expertise anchor for the sales team and customers. This role engages directly with customers to uncover technical requirements, craft solution strategies, and deliver compelling demonstrations that build confidence and drive buy-in. The ideal candidate brings a strong foundation in technical sales, a passion for solving complex business problems, and the ability to communicate with clarity and impact across all levels of an organization.Your Role Responsibilities? Here's What You'll Do.Act as the technical point of contact on standard customer engagements — coordinating pre-sales meetings, determining technical requirements, and ensuring a thorough understanding of customer needs to inform the right solution approach.Create and present compelling demonstrations of proposed solution strategies to key customer stakeholders, applying best practice knowledge and solution expertise to drive validation and buy-in.Coordinate with global services teams to transition key customer information, remaining actively involved throughout the process to ensure a seamless and high-quality customer handoff experience.Compose thorough internal documentation reflecting all activity related to the solution strategy and deliver well-crafted technical responses for requests for proposals (RFPs).Consistently identify and share opportunities to improve internal efficiencies, staying current on best practices, market trends, and solution enhancements through ongoing collaboration with Development teams.Participate in trade shows, conferences, and industry events — representing Hyland's solutions and contributing to the broader sales and technical community.Role EssentialsYou'll be set up for success if you have:Bachelor's degree in a related field such as Management Information Systems or Computer Science, or an equivalent combination of education and experienceExperience in technical sales with a demonstrated ability to develop and deliver engaging, informative, and compelling presentations to diverse audiencesKnowledge of Enterprise Content Management (ECM) and general software implementation methodologiesStrong collaboration skills with the ability to work effectively within a team and across cross-functional areasAbility to thrive in a fast-paced, deadline-driven environment as a self-directed professional who can manage projects independently through to completionWhat We'd Like to SeeBonus points if you bring:Demonstrated ability to establish rapport, earn trust, and gain consensus with key customer stakeholders including executive-level decision-makersExceptional written and verbal communication skills, with the ability to articulate complex solutions with ease, clarity, and impact across varied audiencesA genuine drive to learn and stay professionally current on industry trends, platform capabilities, and emerging technologiesComfort navigating ambiguity and adapting quickly to evolving customer needs, shifting priorities, and tight deadlinesWillingness and ability to travel up to 60% of the time to support customer engagements, events, and industry conferencesAbout HylandHyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.About Hyland Life#HylandLifeSince 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.Equal Opportunity StatementHyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.
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