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Shared by 
10 days ago
Requirements and responsibilities
We are currently seeking a People & Operations Coordinator for our client, a premier commercial cleaning firm serving high-end private schools, luxury restaurants, and warehouses across NYC and New Jersey. This is a newly evolved, full-time role designed for a bilingual "people person" who thrives at the intersection of HR compliance and logistics. As the central bridge between management and a large field team, you will ensure operational excellence by overseeing hiring, onboarding, and scheduling. This position requires a tech-savvy professional fluent in Spanish and English, with specific experience navigating U.S. labor/HR compliance (ideally in NYC) and a commitment to supporting a 24/7 workforce through dedicated early-morning coverage.People & HR SupportLead hiring, onboarding, and offboarding processesMaintain accurate employee documentation and recordsServe as a primary point of contact for staff questions (time off, missed hours, general HR inquiries)Communicate regularly with team members via phone, WhatsApp, or Google CallPartner with outsourced HR to ensure compliance and best practicesOperations & Scheduling SupportUpload and maintain schedules in our operations systemReview and adjust clock-in/clock-out hours as neededEnsure timekeeping accuracy so payroll can be processed correctly each weekSupport Area Managers with operational coordination and follow-throughSystems & OrganizationMaintain organized Google Drive folders and shared documentsCreate and manage spreadsheets, including dropdowns and tracking toolsKeep workflows organized and up to dateFlag issues proactively and help resolve them before they escalateRequirementsHR support experience in a U.S. labor-based businessStrong familiarity with people-heavy operations (cleaning, hospitality, or similar preferred)Spanish and English fluency (written and spoken)Strong Google Drive and spreadsheet skillsExcellent organization and communication skillsComfortable speaking with staff dailyCore hours: 7:00–11:00 a.m. EST, Monday through Friday, to support our overnight teams before they head home for the day. The remainder of the workday is flexible.We also need coverage for two hours on Saturday and Sunday (7:00–9:00 a.m.).Self-directed and accountableProactive problem solverDetail-oriented with strong follow-throughComfortable working cross-functionally with HR, payroll, and operationsThrives in a fast-moving, people-centered environmentBenefitsWork remotely, 40 hours a week.Vacation: 10 business days a yearHolidays: 5 National Holidays a yearCompany Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)Parental LeaveHealth Care ReimbursementActive Lifestyle ReimbursementQuarterly Home Office ReimbursementPayroll Deduction Purchase PlansLongevity BonusContinuous Learning BonusAccess to Training and Professional Development PlatformsDid we mention it's REMOTE?!!One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
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