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22 days ago
Requirements and responsibilities
Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. The primary territory would include South Dakota, North Dakota, Montana, Minnesota, New Mexico, and a small number of clients in Canada and Michigan.Essential TasksMaintain positive client relationships to maximize product/service satisfactionAct as a liaison between organization and clientsLeverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROIClient Service training for continuous improvementVisit and/or conduct annual reviews with each clientIdentify, develop, and maintain strategic relationships with senior level contactsIntegral part of strategizing on accounts with Account Executive & Sales Manager to establish future salesCollects feedback on how products are meeting the needs of the client and identifying how this can be improvedRepresent Jenzabar at related regional conferences within your territoryDeeper level of understanding of our 3rd party relationships and opportunities & positioningVisit clients on campus in the US and Canada annuallyLeverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriateApply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversightOther tasks as assignedAbility to travel 50-75%Preferred Skills and ExperienceBachelor’s DegreeBackground in Higher Education – understand industryPrior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.Strong communication skills and a positive attitudeThe pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.BenefitsMedical InsuranceLife InsuranceDental InsuranceVision InsurancePTOPaid Parental LeavePaid HolidaysShort Term DisabilityLong Term Disability401KEducational AssistanceJenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.Please Note: Jenzabar does not sponsor applicants for work visas.Electronic Monitoring Notice:Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.
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