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15 days ago
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Reports to: Chief Product OfficerLocation: Remote in U.SNice to meet you! Pepper is an innovative, fast-growing DTC intimate apparel brand designed to celebrate small-chested women. Our iconic solution-driven undergarments, swimwear, and clothing are thoughtfully designed to make every outfitting moment a confident and authentic expression of your best self. Pepper has been obsessed with uncompromising fit for small chests since our 470% funded Kickstarter launch 2017, and has grown to a global community of millions of women united by a mission to inspire women to feel perfectly enough as they are. We’re reshaping the conversation around fit, style, and confidence for small-chested bodies everywhere.What we’re proud of:Remote-first, flexible, and human: We’re a fully remote-first team that values ownership, balance, and trust. Pepper is built for people who want to do their best work from wherever they thrive. Without sacrificing connection, collaboration, or career growth.Women-founded & Self-funded: As a women-owned company that never took traditional VC funding, we’ve scaled to eight-figure revenue through focus, profitability, and scrappiness. People come here to help rewrite what success looks like in DTC, and to build alongside a team that loves breaking the “rules” of how startups should grow.Mission-driven with real impact. Everything we do is rooted in empowering small-chested people to feel confident and celebrated. Our mission shapes our products, our culture, and our decisions, from inclusive design to responsible manufacturing and community giving. Joining Pepper means using your work to make the world a little more comfortable, confident, and kind.This is where you come in.We’re looking for a strategic, data-driven Director of Planning to own our end-to-end inventory planning strategy, purchasing, and sales planning. Reporting into the executive team, you will lead the company’s Sales & Operations Planning (S&OP) process, balancing demand forecasts, inventory investment, production capacity, and supply constraints to support profitable growth.This role will build bottom-up forecasts rooted in SKU and size-level insights and translate those into sales plans by channel, inventory buys, and operational strategies that enable us to capture demand, scale new categories, and efficiently replenish our core business.You’ll operate seamlessly between detail and strategy: diving into SKU and size-level performance, customer behavior, trend patterns, production lead times, and supply risks, while connecting those insights to broader business planning and growth objectives.As a key cross-functional leader, you’ll partner closely with Marketing, Design, Merchandising, Finance, Production, Sourcing, and Supply Chain to align commercial demand with operational execution and ensure the business is positioned to scale effectively.Key Responsibilities:Demand Planning & ForecastingOwn the company inventory sales plan forecast across seasonal launches, replenishment businesses, and new category expansionBuild and manage bottom-up forecasts at the SKU, color, and size level using historical performance, customer behavior, trend analysis, and business inputsDevelop forecasting methodologies that account for lifecycle dynamics including launch ramps, replenishment curves, cannibalization, and demand decayPartner with Marketing and Merchandising to incorporate promotional activity, product launches, and customer acquisition trends into forecastsLead forecast reviews and continuously improve forecast accuracy across channels and categoriesSupply Planning & Inventory ManagementTranslate strategic sales forecasts into inventory buy plans and vendor production plans that optimize in-stock rates, inventory productivity, freight optimization, warehouse storage, and cash flowOwn inventory targets including weeks of supply, safety stock, reorder points, and inventory health metricsBalance forecasted inventory needs by category against operational constraints including production capacity, lead times, MOQ requirements, vendor capabilities, and raw material availabilityPartner with sourcing and production teams to ensure timely replenishment and successful execution of product launchesManage inventory risk mitigation, scenario planning, and contingency planning to reduce stockouts and excess inventoryS&OP & Cross-Functional LeadershipLead the company’s Sales & Operations Planning (S&OP) process, aligning inventory efficiency, product sales forecasting by style, and inventory health and turn Facilitate recurring cross-functional planning meetings and drive alignment on forecasts, risks, opportunities, and operational tradeoffsServe as the central point of coordination between marketing, operational, and financial teamsOwn departmental planning objectives and communicate clear recommendations and perspectives during executive and cross-functional meetingsAct as a strategic thought partner to executive leadership on inventory investment, capacity planning, growth opportunities, and operational riskDTC & Channel OptimizationOwn in-stock rates and size-level availability to ensure a strong customer experience across e-commerce and marketplace channelsOptimize inventory allocation across DTC, marketplaces, Amazon, and wholesale partners based on demand signals and channel performancePartner with Merchandising to align inventory with product lifecycle strategies including launch, growth, replenishment, and markdown optimizationAnalytics, Systems & Process ImprovementTrack and report on key metrics including forecast accuracy, fill rate, inventory turns, stockouts, excess inventory, and service levelsBuild dashboards, reporting tools, and scalable planning processes that improve visibility and decision-makingIdentify operational risks and opportunities early and recommend data-driven actionsPartner with leadership to implement and improve planning systems, forecasting tools, and operational workflows to increase efficiency and scalabilityRequirements8-12+ years of inventory planning experience displaying career progression, leadership and profit optimization. Foundation in bottoms up inventory management with both core and fashion styles managing lifecycle efficiencies across categories. Experience with DTC or vertically designed products with end-to-end inventory planning ownership for apparel, intimates, or other size intensive consumer products preferred.Strong understanding of apparel planning fundamentals including size curves, replenishment models, lifecycle planning, and inventory optimizationProven experience leading end-to-end S&OP or Integrated Business Planning (IBP) processesExperience balancing commercial demand with operational and supply chain constraintsAdvanced analytical and financial modeling skills; advanced proficiency in Excel and planning systemsStrong leadership, communication, and cross-functional collaboration capabilitiesExperience building scalable planning processes in high-growth environments preferredPepper values.Curiosity 🤔: We’re relentless in our quest to understand the community we serve. We’re challengers who ask questions, pursue perspectives, and set the new standard.Resilience 🌊: We embrace the ups and the downs, learn from our mistakes, and courageously persevere to achieve our goals.Community 🤝: We champion each other the same way we champion our customer. We do big things together and are passionate about what we do, and how we do it.BenefitsRobust health benefits including 100% company covered option for medical, vision, dental insurance, and supplemental insurance optionsCompany matched 401K plan up to 3%Generous paid time off program including flexible PTO days, federal holidays, and sick daysFlexible remote workplacePaid parental leave for qualifying employeesMonthly wellness stipend Annual company-wide offsite Have a huge role in the growth of a company with a meaningful missionThe expected salary for this role is $150,000-180,000, though the final offer will reflect several factors such as your experience, skills, and the role’s location and may be outside of this number. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional and actual compensation may vary. At Pepper, we know that compensation is just one part of the package. That’s why we offer a robust total rewards package, including health and wellness benefits, remote work stipends, a generous flexible paid time off policy, product discounts, and more, that are designed to support your journey both inside and outside of work.
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