On behalf of Gifted, SD Solutions is looking for a talented Client Success Agent.SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.We’re looking for a Client Success Agent to act as a primary point of contact for our clients and gift recipients. This role is centered on managing support tickets, joining short client calls or demos to troubleshoot issues, and ensuring a seamless, effective experience with our product. You’ll help resolve problems, guide users through key features, and deliver concise demos and walkthroughs to drive understanding and overall satisfaction.Responsibilities:Customer Support & Ticket ManagementRespond to and manage inbound client and recipient support tickets in a timely and professional manner. High level written professional communication is a must.Troubleshoot issues, provide clear solutions, and escalate when necessaryMaintain high responsiveness and follow-through until resolutionClient Calls & Account SupportLead brief calls with clients to address questions, resolve issues, and provide ongoing supportAct as a trusted point of contact for assigned accountsEnsure clients feel supported and confident using the productProduct Demos & WalkthroughsGuide users through features and workflows based on their needsTailor walkthroughs to different use cases and levels of experienceCustomer Experience & FeedbackGather customer feedback and share insights with internal teams Identify common issues or trends and help improve processesContribute to a positive, customer-first experienceCross-Functional CollaborationWork closely with Product to resolve issuesCommunicate customer needs and recurring challengesRequirements:At least 2 years previous experience in customer support, customer success, or account managementExperience working in a high-volume ticketing environment a plusStrong communication skills, both written and verbalComfortable leading calls and presenting to clientsProblem-solving mindset with attention to detail Ability to manage multiple conversations and priorities simultaneouslyEngaging, customer-first personalityAbility to stay calm and effective under pressureStrong time management and organizational skillsAbility to quickly learn and explain technical concepts to non-technical usersProactive mindset with the ability to anticipate client needsStrong follow-up and ownership mentality - doesn’t let tasks slip through the cracksExperience and a preference for working remotely Flexibility to adapt to changing priorities in a fast-paced environmentData-driven approach to tracking customer issues and improving processesAbility to identify patterns in customer feedback and suggest improvementsAvailability & Expectations:Willingness to support peak business periods (November and December), no vacation permitted during peak season except for the observance of federal holidaysAvailability during standard business hours, with flexibility as neededAbout the company:Gifted is a global employee recognition and client gifting platform built to remove the operational friction from corporate gifting. We enable companies to automate milestone-based rewards while giving employees the freedom to choose what they value most. Our free-to-use model and global catalog, position us as a scalable platform modernizing how companies recognize their people.

Gifted | Client Success Agent

Emma

Requirements and responsibilities

Skills wanted:

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About SD Solutions:

mission:

www.sdsolutionsllc.com/

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