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about 2 months ago
Requirements and responsibilities
Getlabs is the leading platform for at-home diagnostics.Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability. Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.As a Patient Experience Representative your primary task is to handle Zendesk tickets from patients regarding appointments, issues and missing results. You will be making outbound calls and sending follow-up emails to resolve patient concerns. We are looking for someone who will hustle and care about doing a good job. You must be comfortable spending the majority of your day on the phone!Schedule:Tues-Fri - 7:30am-4:00pm PST, Sat - 6am-2:30pm PSTMon-Fri - 7:30am-4:00pm PSTTraining schedule will be Mon-Fri for first 2-3 weeks!At Getlabs, you will:Handle Zendesk tickets from patients regarding appointments, issues, and missing results.Make multiple outbound calls and send follow-up emails to resolve patient concerns.Be the first point of contact for all our patients via phone, text, email and chatCoordinate with doctors and physicians to retrieve lab ordersRespond to, troubleshoot, and resolve patients issues in a timely and positive mannerCoordinate with our local city teams assisting mobile specialists and provide ongoing updates to patientsWhat we are looking for:2+ years of customer-facing experience with medical experienceTech-savvy, efficient, and self-motivated.Able to maintain a minimum of 12 tickets per hour with high-quality work.Empathetic, proactive, and takes pride in helping people resolve issues.Experience processing or reading lab ordersAbility to adapt in a rapid growth environmentStrong problem solving skillsPersonable and love speaking with others via phone, text, email, and chatWhile our teams work remote, you must have a quiet place to work and reliable internetWe have great benefits to make your life easier so you can focus on what you're best at:$17/hrValuable stock option plan for full-time employeesMedical, dental and vision insurance options for full-time employeesPaid time offA company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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