Service Coordinator for MSP at SWK Technologies | Torre
Service Coordinator for MSP
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SWK Technologies

Service Coordinator for MSP

SWK Technologies
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You'll ensure seamless service delivery and client satisfaction, empowering businesses through efficient IT operations.
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Full-time

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Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

SWK Technologies is a leader in delivering comprehensive managed IT services and innovative technology solutions to businesses across various industries. We are seeking a motivated and detail-oriented Service Coordinator for our Managed Service Provider (MSP) team to ensure seamless service delivery and exceptional client satisfaction.In this role, you will act as a liaison between clients, technicians, and management to coordinate service tickets, determine type of service to be performed, and schedule tickets according to urgency. Your organizational skills and customer-focused mindset will be key to maintaining strong client relationships and efficient operations. If you thrive in a fast-paced environment and are dedicated to supporting a dynamic team, SWK Technologies offers an excellent opportunity for your career growth.RequirementsExperience in a service coordination, customer service, or related role, preferably within an MSP or IT services environment.Strong organizational and multitasking abilities.Excellent communication skills, both verbal and written.Familiarity with ticketing systems and CRM software.Ability to prioritize tasks and manage time effectively.Customer-focused approach with a commitment to service excellence.
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