Claims Specialist Mechanical Protection at Mercury Insurance | Torre
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Claims Specialist Mechanical Protection

You'll empower customers to overcome unexpected events by expertly resolving complex mechanical claims.
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Full-time

Legal agreement: Employment

Compensation
USD44.4k - 77.8k/year
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Remote (for United States residents)
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Emma of Torre.ai
about 1 month ago

Requirements and responsibilities


Position Summary:The Primary job function is to investigate, evaluate, negotiate, and settle vehicle mechanical repair claims under various coverage forms.Essential Job Functions:Reviews claims for other possible coverage as provided by vehicle manufacturers or parts and labor warranties provided by previous repairer.Provides claim payment authorizations based on the correct parts and labor amounts using the available data sources.Assigns third party inspectors to aid in investigating approximately 5% of claims taken on average.Provides customer service to callers with questions about filing a claim or to dispute claims.Responds to incoming calls from agents and policyholders.May provide direct quotes over the telephone. Interprets and communicates all guidelines effectively.May process quotes and send information to third party inspectors to aid investigation.Consistently handles and processes calls in a detailed and accurate manner.Consistently provides superior customer service.Education:High School diploma or equivalent required (may include specialized automotive repair vocational courses.)Pertinent state adjuster licenses are requiredA minimum of one Automotive Service Excellence (ASE) certificate must be maintainedExperience:At least 6 months experience as a Claims Specialist Trainee through the in-house training program.Or equivalent combination of education and/or experienceExperience to handle mechanical protection claims normally is acquired through auto technician experience and/or service department service writer experience.Why choose a career at Mercury?At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: https://www.mercuryinsurance.com/about/careersWe offer many great benefits, including:Competitive compensationFlexibility to work from anywhere in the United States for most positionsPaid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)Medical, dental, vision, life, and pet insurance401 (k) retirement savings plan with company matchEngaging work environmentPromotional opportunitiesEducation assistanceProfessional and personal development opportunitiesCompany recognition programHealth and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and moreMercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
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