About Foundation HealthFoundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences. Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey. We refuse to adhere to the status quo; instead, we actively pioneer solutions that will shape the healthcare practices of tomorrow.This ambitious vision is only achievable with the dedication of the right team propelling us forward. We firmly believe that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients.At Foundation Health, we foster a culture that encourages our team members to broaden their horizons, urging them to bring their passion and curiosity to the workplace each day. We understand that diverse perspectives fuel progress, and we actively seek individuals who share our commitment to excellence and forward-thinking.ABOUT THE ROLEAs a Pharmacy Operations Specialist (PharmD), you will support health system customers through every stage of their journey with our AI-powered digital pharmacy platform - from kickoff and go-live through long-term adoption and growth. You'll bring deep pharmacy and pharmacy operations expertise throughout the implementation process, helping customers configure the platform to optimize their workflows and training their teams with confidence. Once customers are live, you'll shift into a customer success motion helping drive adoption and identifying opportunities to maximize value/ROI for our health system customers.This role is ideal for a PharmD who has worked for a health system pharmacy or at a healthcare technology company supporting health system customers. You'll combine clinical and operational credibility with a structured, consultative approach across the entire customer journey.WHAT YOU'LL DOImplementation SupportSupport implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilizationFacilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation planConfigure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocolsHelp deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-liveParticipate in customer onsites, virtual meetings, and callsHelp prepare customer-facing materials including training guides, onboarding documentation, and go-live checklistsServe as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmapPost-Go-Live SupportSupport the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadershipPartner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagementSupport regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goalsDrive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilitiesHelp identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teamsServe as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmapCross-Functional Collaboration & Process ImprovementCollaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requestsDocument implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooksProvide internal enablement to support teams on pharmacy workflows, terminology, and best practicesContribute to the development and maintenance of implementation and CS templates and internal resourcesWHAT WE'RE LOOKING FORRequired:PharmD or equivalent clinical background strongly preferred; deep understanding of health system pharmacy operations is required3–5+ years of experience working for a health system pharmacyExperience using Epic or Cerner EHRsProven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy)Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal supportStrong project management and organizational skills - you keep things on track and follow through consistentlyClear, professional communicator in writing and in meetings, able to translate pharmacy workflows into configuration decisions, training, and strategic conversationsProactive, ownership-oriented mindset - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are criticalProficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office)Preferred:Experience with Home Infusion or Specialty Pharmacy workflowsExperience at an early stage or growth stage healthcare technology company that supports health system customersExperience implementing healthcare SaaS, clinical informatics, or pharmacy systems (e.g., EHR, pharmacy dispensing, medication management) Familiarity with customer success methodologies, health scoring, or CRM tools (e.g., Salesforce, Gainsight)Familiarity with Atlassian products (Jira, Confluence) or Agile development processes
