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12 days ago
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About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!About the Role: We are seeking a highly strategic and execution-focused Senior Director of Revenue Operations (RevOps) to lead the operating foundation behind our go-to-market engine. This leader will partner closely with Operations, Sales, Customer Success, Services, Marketing, Finance, and executive leadership to improve forecasting accuracy, strengthen pipeline visibility, optimize territory and quota design, and ensure our systems and analytics support scalable growth.This is a strategic and hands-on leadership role for someone who can turn complexity into clarity, build trust across functions, and create the operating cadence, data discipline, and process rigor needed to support a high growth business. This role will sit at the center of Enterprise AI GTM, Field CTO, and Alliances/Partners & Channels, ensuring alignment across pipeline generation, technical deal execution, and partner-driven revenue. You will own the infrastructure, processes, and insights that enable these teams to operate cohesively and efficiently.This is a high-impact, cross-functional role responsible for connecting strategy to execution—bringing rigor to pipeline, clarity to deal progression, and scalability to our GTM motion.Responsibilities: Forecasting and Revenue PlanningLead the end-to-end forecasting process across bookings, renewals, and retention in partnership with Sales, Finance, Customer Success, Services, and Marketing leadershipBuild and maintain clear forecasting methodologies, reporting standards, and inspection processes that improve predictability and decisionmakingDeliver executive level insights on forecast risk, upside, key trends, and performance driversSupport annual planning, capacity modeling, and scenario analysis to inform growth and investment decisionsTerritory, Quota, and Coverage DesignPartner with GTM leadership to design territory and coverage models aligned to market opportunity, customer segments, and business prioritiesLead annual quota-setting and in-year quota management processesMonitor attainment trends and recommend adjustments to improve performance, fairness, and coverage efficiencyPipeline Management and GTM AnalyticsOwn pipeline reporting and health analytics across regions, segments, and stagesBuild dashboards and KPIs that give leadership clear visibility into funnel performance, conversion rates, sales cycle trends, renewals, expansion, and rep productivityPartner with Sales and Marketing leadership to drive disciplined weekly, monthly, and quarterly pipeline review cadencesTranslate data into actionable recommendations that improve pipeline generation, conversion, and overall GTM executionCustomer Lifecycle and Retention InsightsPartner with Customer Success, Delivery and Services leaders to improve visibility into renewals, customer health, churn risk, and expansion opportunityHelp define and operationalize metrics that connect implementation quality, time-to-value, and service delivery performance with long-term retention outcomesSupport consistent lifecycle reporting and analysis that informs retention strategy and customer growth planningSystems, Process, and Data GovernanceServe as a senior business owner for CRM and the broader GTM systems ecosystem, including tooling that supports forecasting, pipeline management, customer success, and reportingImprove data quality, process design, workflow automation, and system governance across the revenue organizationPartner with IT, Finance, and business stakeholders to ensure systems support scalable, efficient, and well documented operating processesDrive standardization across core GTM workflows, from opportunity management to renewals reporting and services coordinationLeadership and Cross-Functional PartnershipLead and develop a high performing RevOps team across analytics, process, systems, and planningAct as a trusted partner to GTM and company leadership, helping translate strategy into measurable operating plansBuild strong cross-functional alignment and establish operating rhythms that improve accountability and executionSupport executive reporting, board preparation, and key strategic initiatives related to revenue performance and GTM effectivenessRequirements: 7–12+ years in Revenue Ops, Sales Ops, or GTM OpsStrong experience supporting complex enterprise sales cyclesDeep understanding of multi-motion GTM (direct + partner + technical)Hands-on experience with CRM systems (e.g., Salesforce) and analytics toolsProven ability to influence senior leadership across functionsDeep expertise in CRM (Salesforce, Hubspot, etc.), including reporting, process design, data governance, and integrationsProven track record in forecasting, pipeline analytics, territory and quota planning, and GTM performance managementStrong analytical and financial modeling skills, with the ability to turn data into clear business recommendationsExperience building scalable processes in high-growth, cross-functional environments Experience in AI, SaaS, or enterprise technology companiesFamiliarity with marketplace, co-sell, and SI partner motionsExperience building RevOps functions in high-growth environmentsExposure to POC-driven sales modelsWho You Are: A systems thinker who can connect multiple GTM motions into one cohesive engineA builder and operator who thrives in ambiguity and moves quicklyHighly analytical with a strong bias toward action and outcomesComfortable influencing executives while driving executionCommercially minded—you understand how pipeline converts to revenueDisclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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