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About The RoleAs a Triage Specialist at PaceMate®, you'll join a team of experienced professionals dedicated to improving outcomes for patients with cardiac implantable electronic devices (CIEDs). Working remotely, you'll use your expertise in cardiac electrophysiology and device management to analyze remote transmission data and diagnostics, interpret complex arrhythmias, and provide the accurate clinical documentation that providers rely on to guide patient care.This role requires deep technical knowledge—you'll assess device function across multiple manufacturers, recognize abnormalities and arrhythmias, and recommend strategies to address issues. This is an overnight role with regularly scheduled shifts Sunday through Thursday, typically lasting 8–10 hours between 5:00 pm and 6:00 am EST.What You’ll DoRemotely monitor patients with CIEDs using PaceMate®'s proprietary softwareTriage high priority alert transmissions by analyzing ECG/EGM data and device diagnostics, identifying abnormal device function and complex arrhythmias per 'customer preferred alert preferences'Downgrade alert flags for transmissions deemed to be false positive or low priorityDocument findings on transmissions accurately and professionally, communicating with providers as needed according to PaceMate®'s best practice standards and SOPsServe as the primary point of contact for after-hours alert notification callsServe as a subject-matter expert and primary resource for team members, providing guidance and support for urgent and emergent reporting needsMaintain advanced knowledge of PaceMate® products and services (i.e., expertise in manufacturer and PaceMate® LIVE alerts)Work independently to manage your daily workflow while collaborating closely with teammates and clinical leadership to ensure efficient, accurate, and timely interpretationsMaintain strict confidentiality and adhere to all HIPAA and PHI protocolsContribute to our patient-centered care philosophy—at PaceMate®, every teammate is a caregiver whose role is to meet the needs of the patientOther duties as assignedWhat We’re Looking ForMinimum two years of recent cardiac device management experience, OR successful completion of a formal cardiac rhythm management programIBHRE Certification (CCDS, CEPS, CDRMS) required; CCT or CRAT a plusHands-on experience interrogating and interpreting device diagnostics for at least three of the four major manufacturers: Medtronic, Abbott, Boston Scientific, and BiotronikProficiency in ECG/EGM interpretation, including complex arrhythmia recognitionModerate to advanced technical skillsDedicated home workspace free from distractions, with reliable internet connectivity and the ability to work independently while engaging actively with your team throughout the dayNice-to-HavesBachelor's or associate degree in a related field (nursing, cardiovascular technology, biomedical engineering, or similar)Cardiac Device Specialist II or Advanced Cardiac Device Specialist role at PaceMate® preferred if applying internallyIndustry experience with cardiac rhythm managementProficiency with collaboration tools including Microsoft Office Suite, Teams, and SlackPhysical RequirementsRemain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employeesExchange accurate information, with effective use of voice over internet protocol; and repetitive motions using fingers and forearms in data entryReside within the geography of the territory; only work from within the contiguous United StatesIf working from a location other than the legal address PaceMate® has on file, inform IT and get approvalWhenever confidential information is carried into a foreign country, ensure it is stored in inaccessible encrypted form or remains in the worker's possession; workers shall not take secret PaceMate® information into another country without permission from Physical Security managementBenefitsHealth, dental, and vision insuranceHSA and FSA optionsShort- and long-term disabilityAD&D coverage401(k) retirement savingsPaid time offAdditional voluntary benefits including legal insurance, critical illness, hospital indemnity, and accident coverageEmployee assistance programFinancial wellness resourcesDiscount programsCompensationTargeting a compensation range of $41.34–51.52 per hour depending on education, experience, and certifications. This evening shift may also be eligible for an additional $4.00 per hour for certain hours worked, as a shift differential.About PaceMateRecognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices.
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