Customer Support Manager at Airtable | Torre
Customer Support Manager
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Airtable

Customer Support Manager

Airtable
Posted by
Diana Vargas
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Full-time

Legal agreement: Employment

Compensation
USD45K - 92K/year
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Hybrid (United States)
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Posted about 5 years ago

Requirements and responsibilities

• Develop the team responsible for solving our customer’s most frequent support needs. Grow the team by recruiting, hiring, training, and coaching top talent. • Create and execute a plan to scale Airtable’s support to match our customer’s needs. Define the systems that will facilitate a strong, unified, and cost-effective international Support team. • Work strategically with Support Operations and other Customer Support Managers to maximize customer outcomes and improve team efficiency through data-driven experimentation. • Ensure your team is set up with the tools and resources they need to help customers through each new product release. Iteratively invest in customer support excellence. • Synthesize user insights and partner cross-functionally to advocate for Product, Marketing, and Self Serve improvements to reduce ticket volume and improve our customer’s experiences.
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