Senior Order Management Specialist at Articulate | Torre
Senior Order Management Specialist
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Articulate

Senior Order Management Specialist

Articulate
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD30k - 60k/year
Non-negotiable
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities

• Ensure subscription expansion and renewal orders are transacted quickly by the customer and for Customer Success • Process subscription changes to include seat adds, subscription mergers, upgrades, refunds, cancellations, and exception handling • Manage order status inquiries, service delivery, subscription management support, and discrepancy resolution • Collaborate and communicate with essential parties to drive efficient and accurate order processing, reporting, subscription renewals, and revenue recognition • Field, prioritize, and coordinate incoming customers calls, chats, and email requests • Collaborate with Customer Success to resolve inbound customer inquiries. • Liaise with the Legal and Finance teams on business contracts, special payment terms, and custom billing requests, ensuring all business meets bookable revenue standards • Provide input and recommendations on nonstandard orders based on billing and revenue objectives • Facilitate the supplier registration, purchase order setup, and profile management necessary to do business with Articulate • Collaborate closely with billing and collections to optimize order management processing and minimize billing errors • Drive accurate recordation of customer communications in various internal systems such as Slack, Salesforce, and email • Contribute to ongoing process and workflow improvements • Ensure customers and sales are a priority.
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