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Responsibilities
About UsAt TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work” and Built In’s “100 Best Remote-First Places to Work.”What You'll DoManage a portfolio of our largest accounts, establishing strong relationships and hitting retention goalsRun demos of TeamSnap platforms to show the value of new products or add-onsUse account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating resultsDrive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve themManage your upsell pipeline to hit renewal and expansion targets across your portfolioFollow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunitiesServe as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritizationImportant QualitiesMotivated — you get excited about exceeding retention and growth goalsStrong business acumen — you understand our customers' goals and operations and how TeamSnap adds valueA great listener — you can absorb a lot of customer feedback, and know how to turn it into actionResourceful — you take initiative but also ask for guidance when neededCustomer focused — you have compassion and care for the customer experienceCollaborative — you believe in "we" before "I" and love to celebrate wins togetherWhat Will Set You Up For Success1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environmentA proven track record of hitting retention and expansion targetsExperience managing complex, high-value accounts where relationship depth matters more than volumeAbility to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visitsSports industry experience (preferred)Total RewardsWe're proud to be remote-first. We've been remote since 2009, long before COVID made it coolUnlimited PTO and paid parental leave for ALL parents (not just primary or secondary)100% premium coverage of medical/dental/vision for you and your family401K to help you invest for the future$1,500 annual learning and development stipendTravel to fun locations for all-company meetings and team eventsGenerous home office allowance to set you up for successTeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafterA monthly stipend reimbursement for health & wellness and so much more!TeamSnap Total RewardsWorking at TeamSnapAt TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.Inclusion and DiversityCreativity and innovation can't thrive when we're cookie‑cutter images of each other. We're quickly growing more diverse, but there's always room for improvement. We're committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability‑related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.
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