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Responsibilities
You will investigate cases across corporate card activity, applications, identity-related concerns, and travel marketplace disputes from initial detection through final resolution.You will help identify coordinated fraud by connecting signals across cases rather than treating investigations in isolation. Close collaboration with Member Support, Legal/Compliance, and Credit teams will be essential during high-severity events. This is a high-ownership environment where disciplined investigations and continuous improvements to fraud operations directly strengthen the business and its customersAccountabilities:Investigate and resolve fraud cases across corporate card fraud, application fraud, identity fraud, and travel marketplace disputes, managing each investigation through the full lifecycle with rigor and appropriate documentation.Triage Early Fraud Warning (EFW) alerts promptly and take appropriate action to prevent potential disputes and fraudulent activity from escalating.Manage card disputes and chargebacks from documentation and representment through final resolution, ensuring cases are handled accurately and efficiently.Document every investigation to a standard that supports Suspicious Activity Report (SAR) filing, ensuring case records are complete, accurate, defensible, and understandable without additional verbal explanation.Analyze patterns across cases to identify potential fraud rings, shared IP signals, behavioral clusters, and other coordinated activity, escalating meaningful findings proactively.Partner with Member Support, Legal/Compliance, and Credit teams to investigate and respond to high-severity or coordinated fraud events.Contribute to the development and continuous improvement of standard operating procedures, investigation playbooks, and fraud response processes as the threat landscape evolves.Requirements:Bring experience investigating fraud cases from initial alert through resolution, particularly in areas such as card fraud, application fraud, identity fraud, or related financial crime investigations.Have hands-on experience managing chargebacks and disputes across their full lifecycle.Demonstrate excellent written documentation skills, with the ability to produce clear, complete investigation notes that can independently support regulatory or compliance review.Be able to recognize patterns and connections across multiple cases, rather than approaching each investigation as an isolated event.Have experience using Salesforce or an equivalent case management platform to document, manage, and track investigations.Experience with fraud detection platforms such as SEON, Kount, or similar solutions is a plus.Possess awareness of BSA/AML requirements, with experience supporting Suspicious Activity Report (SAR) filings considered an advantage.A Certified Fraud Examiner (CFE) credential is a plus but is not required.Demonstrate strong analytical thinking, attention to detail, sound judgment, and the ability to work with speed and discipline in a fast-moving risk environment.Benefits:Annual base salary ranging from $46,100 to $63,800 USD, with compensation determined by experience, expertise, and location.Total compensation may include equity and/or variable pay or OTE, depending on the role and individual compensation package.Competitive base compensation aligned with role scope and experience.Hybrid-hub work model, with different working environments available depending on the role and individual needs, including fully remote opportunities.Resources and workplace support designed to help employees succeed in their chosen working environment.Opportunity to work within a dedicated Risk function and gain exposure to fraud investigations across corporate cards, applications, identity, and travel payments.Direct collaboration with Risk, Support, Legal/Compliance, Credit, and other cross-functional teams.Opportunity to contribute to fraud prevention strategy, operational playbooks, and process improvements as the fraud landscape evolves.How Jobgether works:We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
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