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Responsibilities
Inbound Lead Response and Qualification:
- Respond to all inbound leads within one business hour by email and phone.
- Lead introductory calls to understand each prospect’s business needs, challenges, project scope, budget, timeline, and decision-makers.
- Sell consultatively and build rapport with prospects.
- Qualify leads against ISHIR’s criteria.
- Route early-stage leads into nurture.
- Review and re-engage existing web leads in HubSpot to find opportunities ready to move forward.
Meeting Coordination:
- Schedule discovery meetings between qualified prospects and ISHIR’s Pre-Sales team or Sales Manager.
- Prepare a deal summary for each opportunity and share it with all internal stakeholders.
- Schedule internal sync-up meetings before and after client meetings.
- Ensure meetings occur with confirmations, reminders, and quick rescheduling when needed.
- Manage the sales process until deal closure.
Point of Contact Responsibilities:
- Serve as the prospect’s main contact for scheduling, follow-ups, document requests, and general communication.
- Keep prospects engaged and informed throughout the process.
CRM and Reporting:
- Log every interaction in HubSpot and keep lead records, stages, and next steps accurate.
- Lead daily Sales and Pre-Sales sync-up meetings.
- Report weekly on lead volume, response times, qualification outcomes, meetings booked and held, and lead quality trends.
- Use approved AI tools for company research, call preparation, email drafts, and meeting notes.
- Review all AI-generated output for accuracy before it reaches a prospect.
Required Qualifications:
- 5+ years in an inbound sales, SDR, BDR, or inside sales role.
- US market experience, including working directly with US-based prospects and understanding US business communication norms.
- IT services domain experience, such as selling or supporting custom software development, staff augmentation, software consulting, or digital transformation.
- Excellent spoken and written English skills.
- Confidence leading discovery calls with business owners, executives, and technical stakeholders.
- Hands-on CRM experience with a strong preference for HubSpot.
- Availability to work US Central Time business hours.
Preferred Qualifications:
- Familiarity with AI, data, or cloud services to ask intelligent qualifying questions.
- Experience working with AI-assisted sales tools.
- Experience working at a company where leadership closed deals after the SDR qualified them.
- Software development or programming knowledge.
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